IT Support Engineer

We are seeking a proactive and customer-focused IT Support Engineer to join our growing IT team. This is an excellent opportunity for a motivated individual who enjoys solving technical problems, supporting end users, and contributing to a reliable and secure IT environment.

As an IT Support Engineer, you will provide first, second and at times third-line technical support across a range of systems, applications, and devices. You will play a key role in ensuring our colleagues receive efficient and professional IT support while helping to maintain and improve our technology infrastructure with opportunities to lead and support IT projects., * Provide support for hardware, software, and network-related issues.

• Respond to incidents and service requests through the IT service desk system.
• Diagnose and resolve technical issues remotely and in person.
• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
• Manage user accounts, permissions, and access controls.
• Support Microsoft 365 applications and services.
• Assist with onboarding and offboarding processes for employees.
• Maintain accurate documentation of systems, procedures, and support activities.
• Escalate complex issues to senior IT staff or third-party suppliers where required.
• Assist with IT projects, upgrades, and system improvements.
• Ensure adherence to IT security policies and best practices.

• Previous experience in an IT support, helpdesk, or service desk role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows operating systems and Microsoft 365.
• Knowledge of Active Directory and user account administration.
• Understanding of networking fundamentals including DNS, DHCP, VLANs, VPN and Wi-Fi.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple tasks effectively

Nice to have:

• Experience with SentienlOne, macOS, KnowB4, RMM tools like Endpoint Central.
• Exposure to network infrastructure including switches, routers, firewalls, SD WAN
• Experience leading or coordinating small to medium-sized IT projects from planning through to implementation., * IT support: 2 years (preferred)