IT Support Technician

Supporting the day-to-day operations of the Campion Homes IT team by providing effective 1st line support.

• Ensure timely response and resolution of customer incidents and service requests via our IT Service management system.
• Create, log, update, prioritise and resolve incidents or service requests.
• Support and collaborate with colleagues, sharing knowledge.
• Work with the BIS Manager on development and improvement projects.
• Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices.

Your technical responsibilities will include:

• Providing 1st line support in areas such as:
• Microsoft 365 administration and troubleshooting including Multi Factor Authentication.
• Installation and diagnosis of company-approved software.
• Hardware & Software troubleshooting.
• Triage incidents and escalate to either BIS Manager, Managed Service Provider or 3rd party application support as necessary.
• Intune Administration.
• Installing and configuring all company devices including laptops, mobiles, tablets etc.
• Supporting staff at head office and across our construction sites (remotely and on-site as required).
• Responsibility for all print devices, Papercut, scanning, ink management for site printing.
• Assisting BIS Manager with support and administration of ERP (COINS).
• Internal Documentation and End User Knowledgebase creation and maintenance.
• Administer and manage SharePoint on a day-day basis.
• Provide Teams Administration and support for meeting room equipment.

• Relevant degree qualification
• ITIL foundation qualification or good sound knowledge.
• Experienced in Windows 11.
• Experienced in Microsoft 365 (Office) apps.
• Experience with Microsoft 365 online products would be beneficial.
• Full UK Driving license and have own transport.

Pulled from the full job description

• Employee discount
• Sick pay
• Life insurance
• Store discount
• Company pension
• Private medical insurance
• Cycle to work scheme, Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
• Store discount
• Work from home

Campion Homes is a family owned, award winning business that has been building quality homes across East Central Scotland with the same pride and passion for over 35 years. Throughout Fife and the wider area, we provide unrivalled service with our customers' and clients' needs at the core of everything we do.