IT System Analyst

The primary role of the IT Systems Analyst is to ensure that the Company's IT systems are functioning as effectively and efficiently as possible., * Provide technical support to business users for all IT systems, hardware and software.

• Interface with outsourced IT service support provider.
• Support management of outsourced IT service support provider, ensuring all service tickets resolved within a timely manner and within contractual agreements.
• Front-line business support for the Company's ERP system (Unity).
• Work closely with business users to maximise the functionality of Unity and make business processes as efficient as possible.
• Support in defining business requirements and documenting processes.
• Report writing (Unity & QlikView).
• Supporting and actively promoting brand integrity and Corporate Social Responsibility (CSR) by ensuring there is engagement and communication between teams, customers and suppliers that continually drives improvement.
• Undertaking tasks as directed by the Directors and/or Senior Managers.

• Ability to use initiative, take ownership and solve problems.
• Team player, able to work collaboratively with and assertively influence operational stakeholders.
• Excellent communication skills.
• Flexible and able to adapt and succeed in a fast paced, continually changing environment.
• Organisation and time management skills.
• Honest and reliable.
• Professional attitude.

Experience:

• Microsoft operating systems & packages
• ERP systems - Preferred
• EDI set up & maintenance - Preferred
• AQL/ SQL experience - Preferred
• QlikView reporting & administration (or other BI tool) - Preferred
• Excel skills, * Relevant IT Qualification/Certification preferred.