Desktop Support Engineer

This is a fully onsite role, supporting a school in North London. You'll work directly with staff and students, acting as a trusted IT presence and taking ownership of day-to-day support.

You'll need to be confident working across different environments, able to adapt quickly, and comfortable being the go-to person on site.

This role suits someone who enjoys being visible, proactive, and relied upon, rather than purely remote or ticket-based support.

What You'll Be Doing

• Provide hands-on desktop support (1st line) within school environments
• Deliver face-to-face support to staff and students
• Work across multiple school sites, adapting to different setups and users
• Act as a trusted on-site IT contact
• Troubleshoot and resolve incidents quickly and effectively
• Work with the helpdesk team to manage and close tickets
• Escalate issues and liaise with third-party suppliers where required
• Carry out basic audits and recommend improvements to IT systems
• Support wider IT projects and team initiatives

Technologies You'll Work With

• Windows 11
• Microsoft 365
• Windows Server
• Hyper-V / virtualisation
• Chromebooks and Apple devices
• Networking (Wi-Fi, switches, VLANs, basic firewall work)

• Experience providing IT support within an education setting (school or college)
• Minimum 2* years' experience in a desktop / IT support role*
• Strong experience with:
• Windows desktop environments
• Microsoft 365
• Basic server environments
• Comfortable working face-to-face with users in busy environments
• Able to work independently and take ownership of issues
• Strong communication and interpersonal skills

Desirable Skills

• Active Directory & Group Policy
• Microsoft 365 / Azure administration
• Mobile Device Management (MDM)
• PowerShell (basic scripting)
• Backup solutions
• Virtualisation (Hyper-V / VMware)
• Networking (VPNs, VLANs, switches, firewalls)
• Experience with MSP tools (e.g. Kaseya, Datto)
• Good documentation and organisation skills

• 30 days holiday (including bank holidays)

(to be taken outside term time unless exceptional circumstances)

• Company pension
• Private medical insurance
• Company events
• On-site parking

We are a growing MSP and consultancy, supporting education and SME clients across the UK and Europe. Our focus is delivering reliable, high-quality IT support, with engineers who take ownership and build strong relationships with clients. We're on a growth journey and looking for people who want to develop with the business and make a real impact. What You'll Get * Ongoing training and development * Exposure to a wide range of technologies and environments * Opportunity to grow with a scaling MSP * Clear progression as responsibility and impact increase