Medical IT/Quality Assurance Administrator

To provide IT support to the practice and its staff.

To generate and utilise data to ensure the efficient running of the practice and the achievement of quality targets.

Administratively support the clinical activities within the practice

Job responsibilities: -

Working as part of the ITQA team the post holder will be involved in the following areas: -

IT support and clinical system administration

Administration of the software systems used within the practice such as SystmOne, troubleshoot and report any issues to our external IT helpdesk.

To provide support advice and training for current and new practice staff in the use of IT software. To set up and maintain new users according to practice protocol, show them how to log on to the desktop and ensure they have access to required applications.

To be first point of contact with helpdesks of the clinical and other system suppliers.

To oversee the security and validation processes for the IT System, ensuring system access controls are in place for all new and existing staff including issue/maintenance of Smartcards and regular housekeeping is maintained, including the management of user profiles.

Maintain the practice network and email system and online access by patients

Report any significant events relating to the IT systems to the ITQA Team Leader or Practice Manager.

Data Quality and maintenance of patient records

To manage data quality issues, providing advice and guidance to all practice staff.

Monitor the patient database including list size and demographics, to also manage registrations for new and temporary patients

Ensure templates are up to date and accurately entered within the appropriate time frames

Searches & Audits

Routine Audits and recalls for patients that meet certain criteria such as Asthma, Cytology. immunisations

Input data monthly on the CQRS portal

Run contract searches and reports as required

Ensure data is consistently entered and run searches to find anomalies

Production of performance & Quality information

To be aware of national, local and practice quality standards for chronic disease management and to produce data for QOF (Quality Outcomes Framework) by recalling patients from certain chronic disease registers

To collate monthly scripts (PPA'S) to enable the practice to claim funds for personally administered items that have been purchased by the practice.

Information Governance

To ensure that medical records are held securely within the practice and data is held in line with NHS codes of Practice for records management, the RCGP Good Practice Guidelines for electronic records, GDPR, Caldicott Principals, and Freedom of Information Act.

To ensure that any suspected or actual breach of IT security is reported to the Practice Manager and investigated as required. To agree action and/or change of policy/procedures as a result of findings with the Practice Manager and Information Governance Lead

Ensure you have good knowledge & up to date training on Safeguarding

General

As a member of the Practice team, the post holder should:

Take on any other responsibilities deemed appropriate for the position of IT and Quality Administrator

Work within practice guidelines and processes

To take responsibility for own developmental learning and performance

To participate in the practice appraisal scheme

To undertake training as required including mandatory and statutory training.

Educated to GCSE level or equivalent, including Maths and English to grade C/5.

Knowledge of systm1 desirable.

Person Specification

Attention to detail - Essential

Experience of working with the general public - Desirable

Experience of administrative duties - Essential

Experience of working in a health care setting or GP practice - Desirable

Excellent communication skills (written and oral) - Essential

Strong IT skills & ability to use confidently - Essential

Effective time management - Essential

Ability to work on their own and as part of a team - Essential

Problem solving & analytical skills - Desirable

Clear and respectful telephone manner - Desirable

Ability to multitask - Essential

Ability to maintain confidentiality - Essential

Personal Attributes - Essential

Ability to work flexibly and learn quickly to meet Practice demands

Attention to detail

Ability to communicate effectively with colleagues, patients, relatives, nurses, other staff and agencies

Caring attitude to patients

Self-Motivated and enjoys a challenge

A recognition of the importance of showing respect, dignity and compassion to patients and colleagues

Progressive, forward-thinking attitude

Commitment to/enjoys continuing education and professional development

Pulled from the full job description

• Annual leave
• Company pension, Job Types: Part-time, Permanent

Pay: £13.98 per hour

Benefits:

• Company pension