Seasonal Level 1 IT Help Desk Agent (July - December)

Mechdyne is seeking Seasonal Level 1 IT Help Desk Agents to support a key client during a critical high-demand period. This role is ideal for individuals who enjoy problem-solving, delivering excellent customer service, and building foundational IT support experience in a fast-paced environment.

This seasonal position will run from July through December, aligning with a significant ramp-up period for one of our major clients.

Key Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems
• Troubleshoot basic hardware, software, and network issues
• Log, track, and resolve incidents and service requests in a timely manner
• Escalate complex issues to higher-level support teams as needed
• Deliver excellent customer service with clear communication and professionalism
• Follow established processes, documentation, and service-level agreements (SLAs)
• Assist with account setup, password resets, and system access requests

• Basic understanding of IT concepts (hardware, software, networking)
• Strong customer service and communication skills
• Ability to troubleshoot issues and think critically
• Comfortable working in a fast-paced, team-oriented environment
• Dependable with strong attention to detail
• Previous help desk or customer-facing experience is a plus, but not required

Work Environment Requirements

• 100% onsite role - candidates must be able to work from either:
• Naperville, Illinois or
• Marshalltown, Iowa
• Ability to work the scheduled shift: 7:00 AM - 3:30 PM CT

Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package., Salary Range: $17 - $21 per hour depending on experience and qualifications.

Pay: $17.00 - $21.00 per hour

Benefits:

• Referral program

Application Question(s):

• What are your salary expectations?
• This position does not provide sponsorship for non-U.S. work visas. Will you require sponsorship now or in the future (e.g., OPT, H-1B, etc.)?

We Value Giving Back: We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.