IT Technician

The IT Technician is responsible for supporting business operations by providing timely technical assistance for hardware, software, network connectivity, and business applications while meeting established service level agreements (SLAs). This role serves as the primary point of contact for end-user technical support, troubleshooting and resolving technology issues to minimize downtime and ensure business continuity. Responsibilities include installing, configuring, maintaining, and supporting computers, peripherals, business applications, and core IT systems, while assisting with network and server administration to ensure the organization's technology infrastructure remains reliable, secure, and efficient.

Essential Job Functions:

· Provide technical support for company-supported hardware, software, and business applications.

· Respond to Help Desk requests while meeting established service level expectations.

· Troubleshoot and resolve desktop, laptop, printer, server, and network connectivity issues.

· Install, configure, maintain, and troubleshoot Windows workstations, Microsoft Office, and business applications.

· Support Microsoft 365 services including Outlook, Teams, SharePoint, and Microsoft Entra ID.

· Assist with user account administration, Active Directory, password resets, group policies, file shares, and printer management.

· Perform hardware setup, deployment, imaging, upgrades, and asset management for desktops, laptops, and peripheral devices.

· Monitor network performance and assist with LAN, WAN, Wi-Fi, VPN, and firewall troubleshooting.

· Support Windows Server environments and assist with server maintenance and routine administration.

· Assist with endpoint security, antivirus management, patching, and system updates.

· Create and maintain documentation for IT systems, procedures, inventory, and network configurations.

· Coordinate with third-party vendors for hardware, software, and service support when needed.

· Support business operations by resolving technical issues in a timely and professional manner.

· Participate in projects involving system upgrades, deployments, and process improvements.

· Perform other duties as assigned.

· This job description describes just some of the main duties, activities and responsibilities for the role which may change at any time with or without prior notice., · Install and remove equipment in offices, server rooms, and other work areas, which may require working under desks, climbing ladders or step stools, and accessing confined spaces.

· Perform repetitive motions involving typing, mouse use, and handling small components.

· Read computer screens, technical documentation, and equipment labels with or without reasonable accommodation.

· Occasionally work in server rooms or equipment closets where temperatures and noise levels may vary.

· Travel between company locations, when required, to provide onsite technical support.

· Ability to respond to occasional after-hours or emergency support needs, as business operations require.

• Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2+ years of experience providing desktop or help desk support in a business environment.
• Experience supporting Windows 10/11 desktops and laptops.
• Working knowledge of Microsoft 365, Microsoft Entra ID, Active Directory, and Microsoft Office applications.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN.
• Experience troubleshooting hardware, software, printers, and peripheral devices.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Willingness to learn new technologies and grow within the IT department.
• Capable of working independently and as part of a team.
• Good communication skills and willingness to follow instructions.
• Reliability and consistency in completing assigned duties.

Preferred Skills & Certifications:

• Experience supporting Windows Server environments.
• Familiarity with virtualization technologies such as VMware vSphere or Hyper-V.
• Experience with Ubiquiti networking equipment, Dell servers, storage solutions, or hosted VoIP systems.
• Experience with endpoint security solutions, remote monitoring and management (RMM) tools, or ticketing systems such as NinjaOne.
• Exposure to SQL Server, PowerShell scripting, or basic database administration.
• Experience coordinating with technology vendors.
• Knowledge of ITIL best practices.
• CompTIA A+
• CompTIA Network+
• Microsoft Fundamentals certifications (Microsoft 365 or Azure)
• Ubiquiti UniFi certification (USRCA) or equivalent

Physical Requirements

· Regularly sit, stand, walk, bend, kneel, and reach while performing job duties.

· Frequently use hands and fingers to operate computers, keyboards, tools, and other equipment.

· Lift, carry, push, and pull equipment weighing up to 50 pounds, including computers, monitors, printers, and networking equipment.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

With a legacy spanning over 35 years, Harris Spice has been a trusted partner and leading supplier of high-quality spices, herbs, and innovative seasoning blends. With international facilities and a global supply chain, we proudly serve multiple channels of trade-including industrial bulk, food service, and retail. Our commitment to excellence, quality and consistency has earned us the trust of some of the nation's largest and most recognized brands. As Harris Spice continues to grow, we are dedicated to cultivating a dynamic, inclusive workplace where innovation thrives. We're looking for diverse, talented individuals who are ready to grow with us and help strengthen a brand known for trust, quality, and bold flavor solutions.