Product Program Support Specialist (Part-Time)

The Product Program Support Specialist supports growth and member retention for the annual Cookie and Fall Product Programs by coordinating key tasks and projects that enhance Girl Scout engagement. This role assists with cookie booth recruitment, supports program rewards and events, and customer service to members and partners. Success in this position requires strong organizational skills, attention to detail, effective communication, and comfort using a variety of online systems to manage information, respond to inquiries, and support program operations. This role helps connect more families with meaningful opportunities to participate in Girl Scout Product Programs., * Provide high-quality, responsive member and customer support in-person, by email, and by phone.

• Maintains customer relationship management database (Salesforce) by entering information quickly and accurately, participate in efforts to improve efficiency.
• Support the execution of key strategies to support Girl Scout participation and engagement.
• Relationship-building with members and program partners.
• Logistical support for program rewards, events, and cookie booth recruitment.
• Assist with member inquiries for online Product Program management systems (Smart Cookies, Digital Cookie, and M2OS).

Additional Duties and Responsibilities

• Collaborate with colleagues across the council, GSUSA staff, and colleagues from other councils.
• Actively participate in all-staff meetings, staff in-service training, and other meetings.
• When representing the council to both internal and external audiences, articulate GSRV's desired image and position to all audiences.
• Actively support the council's commitment to diversity, equity, inclusion, access, racial justice, and anti-racism. Conduct all activities with a high degree of cultural competency.
• Contribute to building a cohesive, flexible, and productive staff environment that demonstrates the values and mission of Girl Scouts and delivers high-quality customer service.
• Subscribe to the principles of the Girl Scout Movement.
• Become a registered member of GSUSA., Each employee plays an integral part in the overall success of their team and our organization. Employee demonstrates the practices of having courageous, clear, friendly, and productive conversations with co-workers, leaders, youth, families, and community members. Demonstrates a value to team building and contributing to the team; understanding that strong teams enable success of Girl Scouts River Valleys. This engagement is translated into positive and respectful team and organizational dynamics, which fosters a positive work culture. At GSRV, all team members are expected to contribute to building a respectful work environment.

Competency 2

Communication & Accountability

Employee is able to effectively communicate with others in multiple ways to be successful in completing work and tasks. Employee can articulate thoughts and expresses ideas to others providing valuable and timely information. Listening with the goal of understanding within the team, the organization, and the community. The employee is driven to accomplish outcomes, deliverables, and communicates proactively about impacts to deadlines or work. The employee is open and clear when receiving and providing feedback, using it to grow and improve. Employees understand that different groups we work with communicate differently so using those ways of communicating that are most relevant.

Competency 3

Professional Growth

Employees utilize multiple pathways to support growth at GSRV. Employees actively participate in training provided by GSRV and available external opportunities. The employee seeks growth pathways through ongoing education, volunteering/participating on committees, taking on additional responsibilities beyond current roles, attending community events, leading, and designing training, learning, and adapting to feedback, and/or attending conferences and training sessions. Shows enthusiasm for learning and growing in a diversity of ways. Eagerness to apply knowledge gained in their work and the organization.

Competency 4

Innovation Leading Impact

The employee contributes ideas and solutions to improve work strategies showing willingness to take thoughtful risks and fail-forward, creating new and improved ways of doing things. The employee includes key people in the development and implementation of innovations ensuring success and transforming our work in new and impactful ways. The employee utilizes data and cultural knowledge to accomplish work in alignment with organizational strategies.

Competency 5

Equity-Focused

Incorporates GSRV's equity framework and anti-racism guidance document into their work, decisions, and actions. The employee actively participates in organizational and self-directed learning and/or committees and shows the impact of the learning in their work. The employee utilizes the framework and guidance document as a lens to guide their work and to reach the strategic goals for the organization. The employee demonstrates the ability to build and maintain positive diverse relationships with co-workers, leaders, volunteers, members, and the community. The employee takes ownership of mistakes and seeks support turning mistakes into learning opportunities.

Competency 6

Work Performance

Employee is proactive in working to understand the goals, roles, and responsibilities of their current position based on their job description and their managers guidance. The employee works with their manager to meet outcomes staying current and updating manager as determined. When the employee falls short on goals, they can regroup, re-strategize, and plan for success. The employee acts as a problem-solver, bringing solutions forward not focusing on blame. Overall, if goals are not being met, there are strategies put in place to support outcomes. The employee demonstrates awareness that things do not always go as intended, they show that they can shift strategies while keeping in communication strong and being flexible for new goals or work.

Working Conditions

• Part-time, approximately 20 hours per week, year-round.
• Schedule includes a mix of daytime, evening, and occasional weekend hours based on program needs.
• In-office as needed/directed by supervisor, with occasional travel to program sites/events
• Must be able to transport, lift, and set up recruitment materials for community events.
• Reliable transportation required.

• A self-starter who can work independently with minimal oversight; is flexible, adaptable, self-manager, organized, and has a strong attention to detail; thrives in an ever-changing and fast-paced environment.
• Utilize technology tools to effectively conduct virtual internal and external meetings and programs.
• Proven oral and written communication abilities; demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Ability to coordinate multiple projects while managing conflicting priorities and deadlines.
• Excellent independent decision-making skills and strong resourcefulness.
• Excellent technical computer skills in Microsoft Office including Word, Excel, and Outlook as well as databases.
• Ability to work a flexible schedule, including some evenings and weekends as required by position responsibilities., * Two years professional experience, preferably in areas such as customer service, communications, volunteer support, program delivery, and retail services.
• A commitment to service excellence.
• Personal and professional commitment to diversity, equity, inclusion, access, and racial justice.

Preferred:

• Experience with outside sales, event coordination, customer service, nonprofit work, or a related field., These competencies define what exceptional leadership looks like at GSRV. Performance is evaluated against each competency during regular reviews. They are not categories - they are a commitment to how we lead., * Sufficient eye-to-hand coordination to successfully operate a computer keyboard.
• Ability to sit upright for extended periods of time.
• Sufficient visual acuity to make appropriate judgments about Girl Scout materials.
• Ability to travel to and/or attend offsite meetings.
• Physical ability to frequently stop, kneel, bend, crouch, reach overhead, grasp, push, pull, lift, and move objects up to 50 pounds at shoulder height, and occasionally lift more than 50 pounds.
• Demonstrated normal depth perception.
• See and read printed materials, with or without visual aids; distinguish colors; read and understand rules and policies, labels, and instructions.
• Verbal communication includes the ability to speak and hear at normal room levels.

Girl Scouts River Valleys (GSRV) serves over 12,000 girls across southern Minnesota, western Wisconsin, and surrounding communities, supported by thousands of volunteers who deliver the Girl Scout Leadership Experience every day. We are one of 111 councils nationwide, united by a shared mission: building girls of courage, confidence, and character who make the world a better place. We believe all girls belong here. That belief is embedded in how we operate, how we hire, and how we lead. Our work is grounded in five core values that are not aspirational, they are our standard: * Be Joyful, GSRV operates within the Entrepreneurial Operating System (EOS) - aligning staff through clear accountability, scorecards, Rocks, and weekly L-10 meetings.