Technology Infrastructure Technician

At Eight.39, we specialize in designing, installing, and supporting technology solutions that help businesses operate smarter, safer, and more efficiently. Our services include:

• Managed IT Services
• Microsoft 365 & Cloud Solutions
• Enterprise Networking & Wi-Fi
• Security Camera Systems
• Access Control Systems
• Audio/Video Solutions
• Structured Cabling
• Fleet Telematics & GPS Solutions, Whether you're troubleshooting a Microsoft 365 issue, installing a UniFi network, deploying security cameras, configuring access control, or supporting one of our fleet technology deployments, you'll play an important role in delivering exceptional service to our customers., The Technology Infrastructure Technician is responsible for supporting our remaining Managed IT customers while also assisting with the installation, maintenance, and support of the commercial technology solutions Eight.39 provides., * Provide remote and onsite technical support for business clients
• Troubleshoot Windows desktop and laptop issues
• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
• Configure and deploy new computers and workstations
• Install software and perform system upgrades
• Troubleshoot printer and peripheral issues
• Assist with server administration and maintenance
• Configure user accounts, permissions, and security policies
• Monitor backups and assist with disaster recovery processes
• Maintain accurate documentation of support activities

Network Infrastructure

• Configure and deploy routers, switches, and wireless access points
• Install and support UniFi networking equipment
• Troubleshoot wired and wireless network issues
• Perform firmware updates and system maintenance
• Assist with VLAN configuration and network optimization
• Install and terminate low-voltage network cabling when required

Security & Access Control Systems

• Install and configure IP security camera systems
• Troubleshoot camera connectivity and recording issues
• Configure network video recorders and cloud-managed systems
• Install and support electronic access control systems
• Test system functionality and remote connectivity
• Assist with customer training after installations

Internal Technology & Operations

• Support Eight.39's internal technology infrastructure
• Assist with implementation and testing of new technologies
• Help maintain technical documentation and installation standards
• Support company process improvement initiatives
• Assist with internal technology projects and equipment deployment
• Contribute to the continued development of Eight.39's proprietary operations platform, The Flow

We're looking for a motivated Technology Infrastructure Technician who enjoys solving problems, learning new technologies, and working with a wide variety of business systems. This is not a traditional help desk position-every day brings new challenges, new technologies, and opportunities to grow your skills., This position works across multiple technology disciplines and requires someone who enjoys both software and hardware, can think critically under pressure, and takes pride in delivering outstanding customer service.

The ideal candidate is dependable, mechanically inclined, eager to learn, and enjoys working both independently and as part of a team., * 5+ years of technical support or field technician experience preferred

• Strong troubleshooting and problem-solving abilities
• Experience supporting Windows 11 and Windows Server
• Working knowledge of Microsoft 365 applications
• Basic networking knowledge including TCP/IP, Wi-Fi, switches, and routers
• Excellent customer service and communication skills
• Strong organizational and time management skills
• Ability to work independently with minimal supervision
• Valid driver's license with a clean driving record
• Ability to lift up to 50 pounds
• Ability to safely use ladders and work in commercial environments

Preferred Experience

Experience with one or more of the following is highly desirable:

• Microsoft 365 Administration
• Microsoft Entra ID (Azure AD)
• Active Directory
• Windows Server
• Hyper-V or VMware
• UniFi Networking
• UniFi Protect
• Security camera systems
• Access control systems
• Structured cabling
• Fiber optics
• PowerShell scripting
• Google Workspace
• Backup and disaster recovery platforms
• Endpoint security solutions

Preferred Certifications

Preferred but not required:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certifications
• Ubiquiti Certifications
• Axis Communications Certifications
• Milestone Systems Certifications
• BICSI or Low Voltage Certifications

What We're Looking For

The ideal candidate:

• Enjoys learning new technologies
• Takes ownership of problems and follows them through to resolution
• Has excellent attention to detail
• Works well under pressure
• Communicates professionally with customers and teammates
• Is dependable and self-motivated
• Enjoys both field work and technical troubleshooting
• Wants to grow with a rapidly expanding technology company
• Takes pride in delivering quality workmanship and exceptional customer service

Health insurance, Paid time off, Vision insurance, Dental insurance, Paid holidays, Opportunities for advancement Full-time Weekends as needed, Monday to Friday Tomball, TX 77375, * Competitive Pay (Based on Experience)

• Paid Time Off
• Paid Holidays
• Career Advancement Opportunities
• Company-Provided Tools and Equipment
• Supportive Team Environment
• Opportunity to Work with Industry-Leading Technologies

Work Schedule

• Full-Time
• Monday - Friday
• Occasional after-hours or weekend work may be required for scheduled installations or emergency support.
• Local travel throughout the Greater Houston area and occasional travel throughout Texas may be required.

About Eight.39

Eight.39 is a Texas-based technology solutions company delivering innovative commercial technology systems throughout the state. Our expertise spans Managed IT Services, Enterprise Networking, Security Cameras, Access Control, Audio/Video, Structured Cabling, and Fleet Telematics.

We believe technology should make businesses smarter, more secure, and more efficient. Our team is committed to delivering exceptional service, building long-term customer relationships, and continually raising the standard for technology integration.

Pay: $45,000.00 - $57,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

At Eight.39, we're building more than a technology company-we're building the future of technology integration. You'll gain hands-on experience across networking, cloud computing, physical security, access control, structured cabling, fleet telematics, and business technology solutions. You'll work with cutting-edge platforms, help solve real business challenges, and have opportunities to grow your career as our company continues to expand. We're also developing our own proprietary operations platform, The Flow , which is transforming how technology companies manage sales, operations, scheduling, and customer service. As part of our team, you'll have the opportunity to contribute to innovative processes and technologies that set us apart from the competition. If you're looking for a career-not just another IT job-and want to be part of a company that values innovation, teamwork, integrity, and excellence, we'd love to hear from you.