Technical Support Specialist

Do you love technology? Are you a problem solver and always the one your family turns to in order to troubleshoot their computer and other technology issues? Would you be interested in making a difference working with a small team that delivers cutting-edge software solutions?

As a technical support specialist, you will be helping our customers to better understand our software solution. You will listen to their needs and problems and provide solutions that will make you their personal hero for the day!, * Assist customers via phone and email

• Troubleshoot technical problems
• Write tutorials about certain software features
• Develop ideas with the engineering team to improve software solutions
• Monitor email support tickets and respond or re-assign accordingly
• Receive, install, and ship equipment for customer orders

• You have strong project management and organizational skills
• You have great writing skills
• You have proficient knowledge and understanding of customer service
• You are willing to take direction, as well as have a strong individual initiative
• You are located in Las Vegas, NV, or ready to relocate, * Experience providing software support
• Experience working in or with retail businesses
• Experience/Interest in working with Linux a plus but not required, While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

COMBASE USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The pay range for this role is: 38,000 - 40,000 USD per year(COMBASE USA)

COMBASE USA is an international, fast-growing software company dedicated to providing exceptional service and support to our clients and their businesses. We pride ourselves on being forward-thinking and creating innovative systems. Our solutions help businesses improve their competitiveness, profitability, and workforce motivation.