Technical Support Administrator

This is a professional and highly technical position working independently in the completion of projects and duties which cross technical boundaries on software and hardware. This position enables and ensures the operational capabilities, efficient use, integrity and reliability of technologies needed in the assigned department., An employee in this class is responsible for cross technology support including risk monitoring, overseeing, supporting and training on technology use; providing progressive support and development for the department inter/intranet sites, application systems software and security administration and data analysis and systems data integration., Essential Duties and Tasks

• Perform frontline problem investigation and make determination of solutions for technology issues, which cross all technical boundaries.
• Work closely with department staff, technologists from various vendors, and county IS to expedite problem resolution implementations and maximize user productivity potential.
• Work closely with department staff, technologists from various vendors, and county IS to provide permanent problem solutions.
• Plan, implement and monitor technology inventories and systematic changes.
• Plan, develop and implement systems of data collection and data integration.
• Provide rapid ad hoc reporting.
• Plan, develop and conduct topically driven computer software and hardware training.
• Perform software systems administration and security management for the department.
• Perform risk aversion monitoring of technology usage.
• Provide technical advisory support for department support systems and end user tools.
• Perform other duties as required or requested., This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

• Knowledge in use of various industry and standard computer software technologies.

• Knowledge of web use and development technologies.

• Knowledge of data systems analysis methods, tools and data integration technologies.

• Knowledge in structure and use of various industry standard computer hardware, networks and communications technologies including Citrix, VPN, IP, Secure Tunelling, etc.

• Knowledge of project planning, task management, technical documentation and communications.

• Proficiency in use of MS Office products including Word, Excel, Access, PowerPoint, Publisher, Outlook.

• Knowledge of development of scripting for MS Office products and other general industry products.

• Ability to use SQL based query tools to access various data sources and using access methods like ODBC in MySQL, Oracle, etc.

• Ability to use various diagnostic tools, techniques, utilities and communications.

• Proficiency in organization and self-management and handling of simultaneous activities.

• Goal driven, thorough follow through and time management.

• Ability to carry out tasks with minimal supervision.

• Proficient in communicating technical and non-technical details at the right level in working and training of people from various computer backgrounds.

• Ability to gain knowledge through self-study.

• Ability to use research tools including web for work related investigation.

• Ability to establish and maintain good intra department and interdepartmental working relationships with a strong customer service orientation., * Bachelor's degree in Computer Science, Technology Engineering, or a related field OR

• Associate's degree in Computer Science, Technology Engineering, or a related field with two years of progressively responsible technical support experience OR

• High school diploma with four years of progressively responsible, verifiable technical support experience involving Windows desktop and server operating systems, enterprise software applications, and technical project coordination OR

• An equivalent combination of education, training, and progressively responsible, verifiable technical support experience may be considered.

Preferred Qualifications: Four or more years of experience as a system administrator.

Pulled from the full job description

• AD&D insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Employee assistance program