Strategic Data Insights Analyst

At Omnicell, we are redefining how data drives smarter healthcare decisions. As a Strategic Data Insights Analyst , you will play a key role in transforming complex commercial and customer data into actionable insights that shape strategy across Sales, Implementation, Customer Success, and Service.

You'll join the Commercial Data Insights & Analytics (CDIA) team-a highly collaborative group partnering across the business to improve customer outcomes and accelerate growth. This is an opportunity to work with diverse datasets, contribute to high-visibility executive reporting, and directly influence how Omnicell understands its customers and markets.

What You'll Do

Primary Impact:

Deliver high-quality analytics and insights by integrating internal data and external intelligence to inform commercial strategy, customer experience, and executive decision-making.

As a Strategic Data Insights Analyst, you will:

• Analyze commercial performance across multiple domains, including:
• Sales pipeline and account-level metrics
• Implementation performance and delivery timelines
• Installed base analytics and product utilization
• Contract renewal rates and retention trends
• Deliver customer experience surveys and analysis , including those for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics
• Partner with leadership to evaluate external data sources , integrating vendor datasets (e.g., healthcare market intelligence platforms) to enhance customer and market insights
• Support go-to-market strategy by contributing to:
• Market opportunity assessments
• Market segmentation and hospital/health system targeting
• Market penetration analysis
• Help maintain enterprise metric definitions and documentation , ensuring consistency and alignment across analytics and reporting outputs
• Develop executive-ready deliverables , including insight summaries and slide presentations
• Collaborate with Insights Delivery & Enablement to translate analyses into dashboards, reporting tools, and self-service capabilities
• Partner with the Advanced Analytics CoE by preparing data and interpreting outputs from their AI/ML models, At Omnicell, success is defined not just by outcomes, but by how you achieve them. In this role, you will:
• Collaborate - Work closely with CDIA teammates and cross-functional stakeholders to deliver cohesive, high-impact insights
• Inspire - Use data storytelling to influence decision-making and help stakeholders see opportunities more clearly
• Develop - Continuously expand your technical and business expertise while contributing to shared team knowledge
• Execute - Deliver accurate, timely, and well-structured analyses that support business priorities
• Impact - Identify trends and opportunities that improve customer experience, operational performance, and growth outcomes

Work Conditions

• Remote work environment
• Occasional travel for collaboration, team meetings, or business initiatives

• Bachelor's degree in analytics, business, statistics, information systems, economics, or a related field, or equivalent experience
• 2+ years of experience in data analysis, business intelligence, market insights, or commercial analytics
• Proficiency in SQL and/or a statistical programming language (Python or R)
• Experience working with structured commercial, sales, or customer datasets
• Familiarity with BI and data visualization tools such as Tableau or Power BI
• Strong analytical and problem-solving skills, with high attention to detail and data accuracy
• Ability to synthesize data into clear, actionable insights and communicate effectively to business stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Exposure to customer experience analytics, including NPS, CSAT, or customer health scoring
• Experience with survey administration and customer feedback tools
• Familiarity with healthcare or medical device industry data, including hospital or health system datasets
• Experience integrating third-party data (e.g., Definitive Healthcare) into analytical workflows
• Experience working with data from CRM platforms such as Salesforce or Gainsight
• Exposure to cloud-based data platforms such as Databricks, Microsoft Fabric, Snowflake, or similar