Job File Coordinator

At Page Restoration, we know that restoring homes means helping people through some of the most stressful moments of their lives. We're looking for a highly organized, customer-focused Job File Coordinator who thrives in a fast-paced environment and enjoys keeping projects moving from start to finish.

This role is the hub of communication between our customers, technicians, insurance companies, subcontractors, and office staff. If you're someone who loves organization, pays attention to the little details, and enjoys helping people, we'd love to meet you.

What You'll Do

• Manage 30-40 active restoration job files from start to finish.
• Serve as the primary point of contact for customers throughout the mitigation process.
• Schedule inspections, technicians, subcontractors, and equipment pickups.
• Communicate with homeowners, insurance adjusters, contractors, and vendors.
• Ensure all job documentation, notes, photos, and paperwork are complete and accurate.
• Monitor job progress and proactively follow up on outstanding items.
• Keep customers informed with regular updates and answer questions throughout the project.
• Review files for accuracy before they move into billing.
• Assist with permits, work authorizations, invoices, and other administrative tasks.
• Help maintain an organized workflow so every customer receives exceptional service.

• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Ability to stay calm and prioritize in a busy, ever-changing environment.
• Strong attention to detail.
• Positive attitude and willingness to jump in wherever needed.
• Ability to work independently while also collaborating with a team.
• Comfortable learning new software and technology.
• Previous customer service or administrative experience preferred.

The Ideal Candidate

The right person doesn't just complete tasks-they take ownership. They notice when something needs attention before they're asked, communicate proactively, and understand that every detail matters. Our customers are often dealing with unexpected emergencies, so empathy, professionalism, and reliability are just as important as organization.

If you're someone who enjoys helping people, solving problems, and being part of a team that genuinely cares about doing things the right way, we'd love to hear from you., * Previous restoration industry experience required

• Experience handling Water, Fire, and Mold restoration claims
• Strong customer service and communication skills
• Ability to multitask and manage multiple active job files
• Proficiency with computers and the ability to learn new software quickly
• Highly organized with exceptional attention to detail, * Do you have experience as a Job File Coordinator for a restoration company?
• Are you familiar with DASH/MICA, CompanyCam and/or Xactimate?

Experience:

• Water damage restoration OFFICE: 1 year (Required)

$20 - $25 an hour - Full-time, Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Opportunities for advancement, * Competitive pay based on experience
• Paid training
• Opportunities for growth and advancement
• Supportive, family-oriented work environment
• Paid time off and company benefits, Come grow with a company that values teamwork, integrity, and taking care of both our customers and our employees.

Pay: $20.00 - $25.00 per hour, * 401(k)

• 401(k) matching
• Health insurance
• Paid time off