Sr. Salesforce Analyst

One of Insight Global's customers is looking to onboard a Sr. Salesforce Analyst to their team to design, build, and optimize solutions across Salesforce Health Cloud, with significant usage in contact center workflows. They will build Apex features, batch jobs, and agentic AI automations tied to Health Cloud + contact center needs, pull work from the backlog, deliver against user stories, ship frequently, and collaborate with stakeholders for requirements, demo increments, and iterate. The ideal candidate must have experience with Salesforce Health Cloud in either a healthcare or contact center setting. This is an 8-month contract and is on-site 5 days a week in Irving, TX.

5+ years of professional experience as a Salesforce Developer (enterprise scale).

Certified in the following: Salesforce Administrator, Salesforce Platform Developer I & II (preferred), Salesforce Health Cloud (preferred), Salesforce AI

Deep hands-on with Salesforce Health Cloud (primary)-especially in contact center workflows.

Domain background in Healthcare or Contact Center environments.

Strong Apex expertise (OO design, governor limits, bulkification, async patterns).

Proven Agile delivery experience with excellent stakeholder communication (business + technical).

Practical AI scripting/orchestration (prompting patterns, guardrails, agent workflows) within Salesforce ecosystem. Experience with Service Cloud (Omni-Channel, Case lifecycle, Knowledge, IVR/CTI), and Data Cloud (identity resolution, segments, activations).

MuleSoft or similar integration experience (REST/SOAP, auth, error recovery, patterns).