Investor Services Technology Director - Apps Development Sr Group Manager

Citi's Investor Services Technology group is seeking a visionary Technology Director to lead the strategy, architecture, and delivery of the Investor Services Workbench (ISW) - Citi's flagship platform for unified client and business activity management across the full spectrum of Investor Services products including Fund Services, Custody, and Securities Finance.

This is an opportunity to shape a transformational, enterprise-scale platform that serves as the single pane of glass for client lifecycle management, operational workflow orchestration, and real-time business activity visibility. You will lead a global, multi-disciplinary engineering organization and partner directly with business, product, operations, and technology leadership to define and execute a bold, AI-first technology roadmap.

The ideal candidate brings deep expertise in enterprise workflow platforms, client-facing technology, and large-scale distributed systems - combined with the leadership gravitas to drive alignment across a complex, global organization and the technical depth to make sound architectural decisions.

Responsibilities:

• Platform Strategy & Roadmap:

Define and own the multi-year technology roadmap for the Investor Services Workbench, aligning platform capabilities with business growth, client experience goals, and regulatory requirements across all Investor Services product lines.

• E2E Workflow Enablement:

Architect and deliver end-to-end client and business activity workbench solutions - spanning client lifecycle events across Custody, Funds and Securities Finance domain, Corporate actions, NAV process, exception handling, and SLA-driven operational orchestration across all Investor Services domains.

• Client Experience & Workbench

Lead the evolution of the Investor Services workbench as the definitive client-facing and operations-facing workbench - delivering real-time portfolio visibility, activity dashboards, self-service capabilities, and intelligent alerting for institutional clients and internal business users.

• AI-First Engineering

Champion an AI-first hands-on engineering culture - embedding intelligent automation, predictive analytics, NLP-driven client interactions, and ML-powered exception management into the ISW platform to drive operational efficiency and client satisfaction.

• Data & Integration Architecture

Oversee the design of robust data pipelines, event-driven integration patterns, and API-first connectivity across upstream and downstream systems - ensuring the ISW serves as a reliable, real-time source of truth for client and business activity data.

• Global Team Leadership

Build, mentor, and lead a high-performing global engineering organization of 50+ engineers, architects, and product technologists. Foster a culture of engineering excellence, psychological safety, continuous learning, and inclusive innovation.

• Risk, Resilience & Compliance

Ensure the ISW platform meets the highest standards of security, operational resilience, and regulatory compliance - partnering with Risk, Compliance, and Infrastructure teams to manage technology risk and maintain audit-ready controls.

• 15+ years of progressive experience in software engineering and technology leadership within financial services (hands on role will be required to code)
• Minimum 8 years in a senior leadership role managing large, globally distributed application development teams (50+ engineers)
• Proven track record of delivering complex, enterprise-scale workflow and client-facing platforms in a regulated financial environment
• Experience leading multi-year platform transformation programs - from legacy modernization to cloud-native, microservices-based architectures
• Demonstrated success managing technology P&L, vendor contracts, and strategic sourcing in a global banking context

Education:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline required

Technical Skills:

• Deep expertise in modern architectural patterns: microservices, event-driven design, API-first development, and cloud-native platforms
• Strong command of workflow orchestration technologies. UX and BPM/case management platforms
• Proficiency in modern programming languages and frameworks (Java, Python, React/Angular) and containerization (Kubernetes, Docker)
• Experience with real-time data streaming and messaging systems (Apache Kafka, Solace) and enterprise integration patterns
• Familiarity with AI/ML frameworks and their application to workflow automation, anomaly detection, and client intelligence
• Knowledge of enterprise data management, data governance, and analytics platform design (data lakes, data mesh, BI tooling)
• Core Technology Stack Java / Spring Boot, React / Angular, Kafka. REST / GraphQL APIs, Oracle / PostgreSQL , CI/CD (Jenkins / GitHub Actions), ML / LLM Integration

Leadership:

• Exceptional executive communication skills - ability to translate complex technical concepts for C-suite, business, and regulatory audiences
• Strategic thinker with the ability to balance long-term platform vision with near-term delivery commitments and business priorities
• Demonstrated ability to build and sustain high-performing, inclusive engineering cultures across geographically distributed teams
• Strong stakeholder management skills - experience navigating complex, matrixed organizations and driving alignment across business, technology, and operations
• Proven ability to attract, develop, and retain top engineering talent in a competitive market
• Experience operating in Agile/SAFe delivery frameworks at enterprise scale, with a bias for continuous delivery and iterative value creation

Domain Knowledge:

• In-depth knowledge of Investor Services products: Fund Administration, Custody, Prime Brokerage, Agency Lending, and/or Securities Finance
• Familiarity with post-trade operations workflows: settlement, corporate actions, income processing, reconciliation, and NAV calculation
• Experience with industry data standards and messaging protocols: SWIFT, ISO 20022
• Understanding of client reporting, performance attribution, and data transparency requirements for institutional investors

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance
• Paid holidays, $170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.