IT Helpdesk Technician

Cml Security
Broomfield, United States of America
14 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 62K

Job location

Broomfield, United States of America

Tech stack

Microsoft Windows
Cloud Computing
Computer Literacy
Electronic Mailing
Microsoft Office

Job description

The IT Help Desk Technician is responsible for responding to, evaluating and prioritizing incoming telephone calls, voicemails, emails and in-person requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. They remain up to speed on technology and suggest improvements as appropriate., * Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems as appropriate

  • Provide resolution to issues and updates on the process, including documenting initial responses, progress toward the resolution and a final resolution

  • Maintain a stock of computers for new and existing employees

  • Manage Office 365 for the office, including setting up and managing accounts

  • Make recommendations to reduce help line incident rate

  • Call software and hardware vendors to request service regarding defective products

  • Determine whether problem is caused by hardware such as modem, printer, cables or telephone

  • Run Cat6 cable and package

  • Maintain functioning infrastructure

  • Troubleshoot and restore technical services and equipment problems by identifying and diagnosing faults and symptoms using established processes and procedures

  • Maintain record of incidents and work orders through a tracking system to enhance the quality of problem solving

  • Provide proactive solutions, procedures and documentation for problem prevention

  • Perform setup, configuration and maintenance of company workstations

  • Maintain management software licensing

  • Lift up to 50lbs

  • Perform basic office duties, including typing, copying, emailing, etc.

  • Communicate regularly and effectively as appropriate

  • Maintain the standards, culture and values of CML Security

  • Other duties as assigned

Requirements

  • High school diploma or GED required

  • 1-2 Years of related experience preferred

  • General understanding of basic computer terminology, including Cloud Applications, Entra Administration, Computer Building required

  • Basic fundamentals of Windows OS and proficiency in MS Office Suite required

  • OSHA-10 certification

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