IT Manager

• Lead, manage, and develop the IT support team and technicians - setting expectations, monitoring performance, and providing coaching and training.
• Serve as the senior point of escalation for complex, high-priority technical issues across restaurants and the home office.
• Administer, troubleshoot, and support the Aloha POS system - including configuration, menu/item setup, store rollouts, and resolving in-store POS issues.
• Support restaurant back-office and reporting systems (e.g., Restaurant 365, NCR Back Office) and their integrations.
• Manage restaurant and home-office network infrastructure - switches, firewalls, wireless, and connectivity - ensuring uptime across all locations.
• Support the full store technology stack - POS terminals, payment/pin-pad hardware, kitchen display systems (KDS), printers, business phone systems, and security cameras.
• Provide Windows desktop and server administration, including endpoint deployment, patching, and break/fix support.
• Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) and supporting identity and collaboration services.
• Manage the third-party support partner that handles Level-1 end-user support - overseeing performance, holding them to service-level agreements, and managing issues escalated to the internal team.
• Own day-to-day relationships with MSPs and IT service vendors - including telecom, internet/connectivity providers, and hardware suppliers - coordinating support, response times, renewals, and understanding each vendor's contract terms and spend.
• Plan and execute IT projects: technology deployments, upgrades, and new restaurant openings.
• Track and provide input to the IT budget - hardware purchasing, vendor spend, and cost-effectiveness of IT operations - with financial approvals and final budget authority held by the CEO/CFO/Controller.
• Support cybersecurity and PCI compliance efforts across the brand's systems and store environments.
• Develop and maintain IT documentation, standards, and SOPs in SharePoint for internal staff, vendors, and end users.
• Develop KPIs and operational metrics to measure and improve support performance.

If you're passionate about people, performance, and preserving something iconic while pushing it forward-we want to meet you., * Problem Solving / Analysis

• Technical Capacity

• Vendor & Relationship Management

• Multi-task Oriented

• Self-starter

• Ethical Conduct

• Ability to Work Autonomously & with Teams

• Customer / Client Focused

• Personal Effectiveness / Credibility, * Minimum 3 years of related, relevant IT experience, including team lead or supervisory experience; Bachelor's degree preferred or equivalent technical/network/computer-science experience.

• Direct, hands-on experience with the Aloha POS system (setup, configuration, networking, and troubleshooting).

• Experience supporting IT in a restaurant, hospitality, or multi-unit retail environment.

• PCI compliance experience in a payment-processing environment.

• Network administration experience - switches, firewalls, wireless setup and configuration.

• Windows desktop (10/11) and Windows Server administration and troubleshooting.

• Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive).

• Experience troubleshooting business phone systems, security cameras, and multifunction printers.

• Familiarity with restaurant back-office and reporting systems (e.g., Restaurant 365, NCR Back Office).

• Ability to travel up to 25% to restaurant locations as needed.

Preferred

• Microsoft Azure / cloud administration experience.
• Experience with Restaurant 365.
• Experience managing IT across multiple sites or restaurant locations.

Experience working with managed service providers (MSPs).

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off, We offer very competitive salary ranges (Base Salary: $85,000-$110,000), paid PTO, an extensive array of healthcare benefits to choose from, 401K with a company match, a fun environment, free sammich's , company paid parking, and a great place to grow your career.

At Primanti Brothers®, our Core Values aren't corporate slogans-they're how we operate every single day. They guide our decisions, fuel our growth, and keep us grounded in nearly 100 years of tradition. Our Core Values Fanatical We're obsessed with our fans. From the front door to the back of the house, our mission is simple: deliver the perfect Primanti Experience-every guest, every visit. Greater Together We win as a team. Every voice matters, and collaboration drives opportunity. Together, we celebrate victories and learn from setbacks. Building on Tradition Authenticity matters-but so does innovation. Since 1933, we've respected our roots while embracing bold ideas that push us forward.