GCP System Engineer

WorkNovas LLC
Issaquah, United States of America
11 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 166K

Job location

Remote
Issaquah, United States of America

Tech stack

Artificial Intelligence
Systems Engineering
Automation of Tests
Cloud Computing
Computer Telephony Integration
Data Mapping
Data Security
Simple Object Access Protocol (SOAP)
Data Logging

Job description

As a QA Automation Engineer, you will play a crucial role in shaping the future of AI systems by designing and implementing automated testing solutions. Your expertise will directl…

  • 1 day ago

Requirements

  • 12+ years of hands-on experience in a System Engineering or CTI/Telephony-focused role within a Contact Center environment.
  • Direct experience with the technical configuration of Google Contact Center AI (CCAI) / Customer Engagement Suite (CES).
  • Proven expertise in setting up and troubleshooting call routing, queueing, and CTI integration logic.
  • Experience with the technical setup and data mapping for Verint Workforce Management (WFM) or a similar enterprise WFM system.
  • Strong understanding of API integration concepts (REST/SOAP) and secure data transmission protocols.
  • Proficiency with GCP services relevant to operations (e.g., Compute Engine, Cloud Load Balancing, Monitoring/Logging).

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