Systems Administrator II

• 5+ years of hands-on systems administration / IT experience, including Tier 2 support
• Associate's degree or comparable technical training and experience
• Strong written and verbal communication skills, with the ability to build relationships and collaborate effectively across all levels of the organization
• Experience implementing identity as part of a Zero Trust model - such as Conditional Access, PIM, SSO/SCIM (preferably Entra ID)
• Experience with endpoint management and application deployment (preferably Intune)
• Scripting and automation experience (PowerShell and Microsoft Graph preferred); familiarity using AI coding assistants to speed automation work is a plus
• Working knowledge of networking, Wi-Fi, and firewalls
• Experience managing multiple projects to scope and schedule
• Strong attention to detail and organizational skills
• Ability and willingness to travel occasionally (3-6 times per year), as needed, to support business or project needs

918 Silver Spring Avenue, Silver Spring, MD 20910 Hybrid work $93,000 - $103,000 a year - Full-time, Pulled from the full job description

• Paid time off
• Paid holidays, A collaborative, inclusive culture that supports your growth and advancement

A flexible hybrid schedule: 3 days in the office and 2 days remotely

8 paid holidays; and at least 16 days of PTO accrual annually

Competitive salary, excellent benefits, and transportation perks: Benefits and Support

The opportunity to support projects that improve lives-advancing safe, inclusive design grounded in ethics, empathy, and equity

What You'll Do

You'll be a key part in keeping Toole Design's technology running smoothly across our 24 office locations and remote teams, keeping our enterprise technology dependable and our teams productive. You'll help design, maintain, and continuously improve our infrastructure, ensuring secure, reliable systems that keep our teams connected and productive. You'll provide Tier 2 helpdesk support; configure, maintain, and troubleshoot cloud services, hardware, and software; and take ownership of IT projects from planning through completion. You'll bring a collaborative, customer-first approach to directly helping staff solve problems and mentor junior IT team members to help build a collaborative, continuously learning team. Along the way, you'll have the opportunity to influence technology decisions, lead meaningful initiatives, and continue to grow your technical expertise alongside a collaborative IT team.

Join Us. Make an Impact. We're proud to be an ENR Top 500 design firm with one of the lowest turnover rates in the industry. If you're ready to do meaningful work with a supportive, talented team-apply today.

We are targeting a salary range of $93,000 to $103,000 for this position.

At Toole Design, we're leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We're looking for a Systems Administrator II to join our IT team. We have a cloud-native identity and device management architecture aligning with Microsoft's modern best practices, so you'll focus on improving systems and efficiency, not patching legacy infrastructure., At Toole Design, we foster a collaborative culture and welcome people of all backgrounds to help build more inclusive communities. We strongly encourage women and applicants from underrepresented communities - people of color, LGBTQIA+, immigrants, first-generation college students/graduates, those with disabilities and people at all the intersections in between - to apply. We're proud that about half our managers are women and we are committed to diverse leadership that reflects the communities we serve. Toole Design is a woman-owned, equal opportunity employer (EO/AA/VEV/Disabled employer).