Admin & System Operations Support
Role details
Job location
Tech stack
Job description
The Administrative Operations & Systems Coordinator provides high-level administrative, operational, and systems support to the Human Resources, Legal, and Corporate Functions teams. This role serves as a key business partner responsible for executive support, business process administration, systems coordination, project management, and continuous improvement initiatives. The position leverages technology, automation, and process optimization methodologies to improve efficiency, enhance the employee experience, and support organizational objectives. The incumbent proactively identifies opportunities to streamline administrative processes, improve data accuracy, optimize workflows, and enhance service delivery through effective use of technology platforms and continuous improvement principles. Executive & Administrative Support
- Manage executive calendars, meetings, travel arrangements, and expense reporting.
- Coordinate domestic and international travel logistics, including itineraries and travel documentation.
- Prepare presentations, reports, meeting materials, agendas, and correspondence.
- Serve as a primary point of contact for internal and external stakeholders.
- Support leadership meetings, employee events, training programs, and corporate communications.
- Coordinate catering, conference room logistics, and office support activities.
Systems Administration
- Serve as an administrator or key user for designated HR, Safety, Learning & Development, document management, and collaboration systems.
- Maintain user access, system configurations, workflows, permissions, and data integrity within assigned platforms.
- Coordinate system testing, upgrades, enhancements, and issue resolution with internal stakeholders and external vendors.
- Develop and maintain system documentation, user guides, training materials, and standard operating procedures.
- Monitor system performance and identify opportunities to improve efficiency, reporting capabilities, and user experience.
- Support the administration of learning management systems (LMS), employee communication platforms, survey tools, and other business systems as assigned.
- Generate reports, dashboards, and analytics to support business decision-making.
- Assist with data governance initiatives and ensure compliance with company policies regarding data management and confidentiality.
Operational Excellence & Continuous Improvement
- Lead and support continuous improvement initiatives aimed at streamlining administrative and operational processes.
- Analyze current workflows and recommend solutions to eliminate waste, improve service delivery, reduce manual effort, and enhance productivity.
- Utilize Lean, Kaizen, 5S, Standard Work, and problem-solving methodologies to drive sustainable improvements.
- Develop and maintain process documentation, standardized work instructions, and business procedures.
- Monitor key performance indicators (KPIs) and identify trends, inefficiencies, and improvement opportunities.
- Partner with stakeholders to implement automation and technology-driven process improvements.
- Participate in cross-functional projects focused on operational excellence and organizational effectiveness.
Project & Program Coordination
- Independently manage and execute assigned projects and administrative programs.
- Coordinate project schedules, deliverables, communications, and follow-up activities.
- Support employee engagement, learning and development, compliance, and organizational initiatives.
- Track action items and ensure timely completion of deliverables.
Office Administration
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Coordinate office supply management, vendor relationships, and facility-related activities.
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Support onboarding logistics and administrative processes for new employees.
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Maintain confidential records and business documentation.
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Ensure effective organization of electronic and physical records.
Requirements
- Associate's Degree required; Bachelor's Degree preferred.
- Minimum 5 years of progressive administrative, operations, systems administration, or project coordination experience.
- Experience supporting senior leaders in a corporate environment.
- Experience administering business systems, collaboration tools, learning management systems, or HR technology preferred.
Technical Skills
- Advanced proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and Forms.
- Experience with reporting tools, data management, workflow automation, and business systems administration.
- Strong analytical and problem-solving capabilities.
- Ability to learn and administer new technology platforms quickly., * Continuous Improvement Mindset
- Customer Focus
- Business Process Optimization
- Project Management
- Critical Thinking
- Strategic Planning
- Data Accuracy and Attention to Detail
- Adaptability and Agility
- Collaboration and Influencing Skills
- Professional Communication
- Confidentiality and Integrity
Benefits & conditions
Pulled from the full job description
- Tuition reimbursement
- Health insurance
- 401(k) matching
- Vision insurance
- Life insurance
- Employee assistance program
- Disability insurance, * Competitive pay, commensurate with experience
- Health/Dental/Vision plans
- 401k company match
- Life Insurance
- Short Term Disability & Long-Term Disability
- Educational Assistance
- Employee Assistance Plan, * Physical: Sitting for long periods of time, occasionally working long hours. Standing, reaching, bending and carrying up to 10 lbs.
- Environment: Open Office Environment supporting multiple executives and functions.
- Psychological: Must be able to deal with pressures and deadlines in a fast paced work environment and able to interact with all levels of employees.
Operational Excellence & Continuous Improvement Actively champions a culture of continuous improvement by identifying opportunities to improve efficiency, service delivery, quality, standardization, and employee experience. Participates in and leads operational excellence initiatives utilizing Lean principles, including 5S, Kaizen, Standard Work, Problem Solving, Daily Management, and Waste Elimination methodologies. Promotes innovation, automation, and process optimization to support organizational goals and sustainable business performance. Note: Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Travel: None Work Hours: Full time, Monday-Friday with normal scheduled hours of 8:00AM - 5:00PM. Occasional overtime may be required. Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system. Additionally, an employee must be provided further training if a job duty/task has changes that will affect the health and safety aspects of that employee's position. Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations. Federal Applicant Information