Help Desk Support Technicians
FIRSTPRO INC
Hopewell Township, United States of America
14 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Junior Compensation
$ 42KJob location
Hopewell Township, United States of America
Tech stack
Microsoft Windows
Issue Tracking Systems
Microsoft Office
Networking Basics
Software Troubleshooting
Computer Equipment
Job description
- Respond to and resolve end-user IT support requests through the ticketing system.
- Troubleshoot hardware, software, printer, and peripheral issues.
- Provide support for Windows workstations, Microsoft Office applications, and basic network connectivity issues.
- Escalate complex technical issues to the appropriate support teams when necessary.
- Deliver excellent customer service while ensuring timely resolution of support tickets.
- Document troubleshooting steps and resolutions within the ticketing system
Requirements
- Minimum of 1 year of Help Desk, Desktop Support, or Technical Support experience.
- Experience working with ticketing systems.
- Basic knowledge of Windows operating systems, Microsoft Office, and PC hardware.
- Strong troubleshooting and communication skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Reliable with a strong customer service mindset.
Benefits & conditions
3.73.7 out of 5 stars Ewing, NJ 08520 $20 an hour - Contract