Technical Program Manager - Microsoft Fabric

The Fabric Activator Supportability Technical Program Manager (TPM) is responsible for driving the end-to-end supportability strategy for Activator, ensuring customers receive a reliable, diagnosable, and supportable product experience at scale. This role operates at the intersection of Engineering, Customer Support (CSS), Product Management, and Fabric platform teams, leading initiatives that improve operational excellence, reduce customer pain, and accelerate issue resolution

We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.

Responsibilities

Define and execute Activator's supportability roadmap.

Establish supportability objectives, KPIs, and operational health metrics.

Drive alignment between Engineering, Product, and CSS on customer support priorities.

Represent supportability status, risks, and improvement plans to leadership.

Lead continuous improvement of the Customer Requested Incident (CRI) process.

Influences without authority across engineering, support, and product teams.

Serves as a trusted advisor to engineering leadership on supportability and operational health.

Bachelor's Degree AND experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Experience managing cross-functional and/or cross-team projects.

Job Requirements: Other & Additional

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

Distributed systems experience with cloud services (e.g. Azure, AWS, GCP). Scripting (e.g. PowerShell, bash), database queries, developing ad-hoc tools. Bachelor's Degree AND experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Experience managing cross-functional and/or cross-team projects.

Experience reading and/or writing code (e.g., sample documentation, product demos).

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