Information Technology Technician II

Maintain and support computing environment and audiovisual equipment by identifying technical problems, installing technical upgrades, troubleshooting, resolving computer issues and providing end user support, * Maintain, troubleshoot, and install, printers, computers, servers, Active Directory, account and network share administration, Office 365, wired and wireless networking, remote connection support and other systems

• Provides end user support for Windows, Outlook email, Microsoft Office, Adobe software, Blackbaud applications, Smart Boards, printers and other software
• Upgrades systems in conjunction with vendors and services including testing, evaluating, and installing enhancements and new software
• Safeguards and keeps information confidential and protected
• Maintains high level of discretion and confidentiality
• Provides support for copiers and audiovisual equipment
• Oversee and facilitate operation of audiovisual equipment for events occurring during and after school hours
• Maintains audiovisual equipment usage and audit inventory
• Assists Information Technology team members with project completion
• Research equipment and software to assist in purchasing decisions, + Share your experience troubleshooting Windows devices, printers, Microsoft Office, Outlook, or other common end-user technology issues.

• This position includes audiovisual support for school events, assemblies, meetings, and presentations. What experience do you have setting up or troubleshooting projectors, microphones, speakers, displays, livestreaming, or similar AV equipment?
• This role involves supporting systems such as Active Directory, Microsoft 365, wired and wireless networking, and shared network resources. Which of these areas do you have experience with, and where would you still need training?
• This position requires supporting faculty, staff, students, and administrators with varying levels of technical skill. Describe your approach to helping a frustrated user who is having trouble with technology.

• Windows 11 and successor versions as applicable, Microsoft Office, PC, and printer troubleshooting
• Windows server 2016 and above administration
• Active Directory account management
• Ability to learn new technologies, support implementation , and train users
• Ability to form collaborative work relationships
• Demonstrated commitment to cultural competency work and to perform responsibilities in accordance with Roeper's commitment to diversity, equity, and inclusion.
• A collegial approach and congenial temperament in line with Roeper School's "collaborative culture" characterized by diversity and teamwork.

Qualifications

• Associate's degree in Computer Science, Information Systems or related field
• Three to five years of experience or an equivalent combination of education and experience

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time
• Flexible spending account, Roeper offers competitive compensation and benefits that include
• Medical, dental, vision, life insurance
• Short-term and long-term disability coverage
• Flexible spending accounts
• Retirement plan with employer contribution
• Professional development and continuing education support
• Tuition reduction for students
• Paid sick time
• Generous paid time off, including holidays, personal days, and vacation

Salary Consideration: The estimated base annual salary for this full-time role is from $55K. The final base salary will be determined based on several non-discriminatory factors which may include job-related work experience; industry experience; education; skills; and knowledge.