Helpdesk Technician

Experience working with ticketing systems such as Servicenow, Jira Service Management, Zendesk, or similar.

Experience providing Level 1 and Level 2 Help/Servicedesk support

Ability to multitask and work well under pressure

Previous customer service experience working in enterprise environment

Insight Global is looking for Helpdesk Technician to support one of our largest Oil and Gas clients in Houston, TX. This person will be responsible for handling a high level of internal level 1 and 2 support tickets, and providing excellent written and verbal customer support. The ideal candidate for this position will come from a IT or Service Desk background, and will be expected to be onsite in Downtown Houston 5 days a week, Monday through Friday. The pay rate for this position will be $25/hr.