Senior Director, Enterprise AI

Reimagine the customer experience around autonomous, intelligent agents that anticipate and act on customer needs.

• Build customer-facing AI: personalization, recommendations, conversational and agentic shopping experiences, and retail media.
• Deliver agentic commerce capabilities - AI agents that plan, decide, and complete tasks across mobile, loyalty, and digital channels on the customer's behalf.
• Drive data-driven, frictionless journeys that measurably improve satisfaction, engagement, and revenue per customer.

2. AI for Stores

Bring real-time intelligence to the edge - across thousands of stores.

• Deliver AI for intelligent store operations: inventory, labor, equipment uptime, loss prevention, and automation.
• Enable edge and real-time AI and computer vision for in-store decisioning where latency and reliability are critical.
• Integrate AI into core store systems (POS, supply chain, store apps) to improve speed, accuracy, and associate productivity.

3. AI for Enterprise

Embed AI into corporate decision-making and enterprise workflows.

• Scale high-impact GenAI and predictive use cases across merchandising, finance, supply chain, and corporate operations.
• Build enterprise knowledge, copilots, and automation that augment decision-making and reduce manual effort.
• Integrate AI capabilities into core enterprise platforms and data ecosystems.

4. AI for SDLC

Transform how 7-Eleven builds software with AI.

• Drive adoption of AI-assisted engineering - code generation, automated testing, code review, documentation, and DevOps automation.
• Establish platforms, standards, and guardrails that accelerate developer velocity and software quality across engineering teams.
• Measure and improve engineering throughput, cycle time, and quality through AI-augmented SDLC tooling., Strategy & Retail AI Innovation
• Define and execute a multi-year enterprise AI roadmap aligned to customer, store, enterprise, and engineering priorities.
• Identify and scale high-impact use cases across all four pillars.
• Translate emerging capabilities (GenAI, agentic AI, predictive analytics, computer vision) into practical, production retail solutions.

AI Engineering & Platform Delivery Own end-to-end AI engineering delivery: architecture production

• scale.
• Build and operate enterprise AI platforms - data pipelines, MLOps/LLMOps, real-time inference, agent orchestration, and GenAI tooling.
• Enable edge and real-time AI for in-store and customer-facing applications.
• Integrate AI into core systems (POS, mobile, loyalty, supply chain, enterprise platforms).
• Establish standards for scalability, reliability, and performance.

Operational Impact & Scale

• Scale AI across thousands of stores and millions of customer interactions.
• Drive measurable outcomes across revenue, efficiency, and productivity.
• Establish KPIs for adoption, performance, and ROI across each pillar.

Governance & Risk

• Implement responsible AI frameworks covering risk, compliance, data privacy, and security.
• Ensure enterprise-grade governance across all AI systems and agents.

Leadership & Influence

• Build and lead a high-performing AI engineering organization.
• Partner across IT, Digital, Product, and Operations to drive adoption.
• Influence executive stakeholders and embed AI into core business strategy.

• 12-15+ years in AI/ML engineering, data platforms, or advanced analytics, with proven delivery at scale.
• Strong track record building production AI systems and platforms - including GenAI and agentic AI.
• Deep knowledge of ML, GenAI, MLOps/LLMOps, and cloud ecosystems (Azure, AWS, GCP).
• Experience with AI-assisted software development and modern SDLC tooling.
• Retail, multi-site, or customer-centric environment experience preferred.
• Ability to operate as both a hands-on technologist and a strategic leader.

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.