IT Support Spesialist, Service Desk

As we continue to grow, we're looking for an IT Service Desk / IT Support Specialist to help maintain and improve the technology that powers our business. You'll play a key role in supporting our team, managing our internal IT environment and ensuring our employees have the tools they need to perform at their best.

• 2+ years of experience in an IT Help Desk, Service Desk, or Systems Administrator role.
• OS Expertise: Deep familiarity with troubleshooting and configuring macOS (Windows/Linux experience is a plus).
• MDM Knowledge: Hands-on experience with an MDM platform (Uri/Kandji, Jamf, or similar).
• SaaS Administration: Proven experience administering Google Workspace, Jira, and Slack.
• Networking Basics: Solid grasp of core networking concepts (Wi-Fi standards, DHCP, DNS, IP addressing).
• AI Tooling: Experience using AI tools and assistants (e.g., ChatGPT, Claude, Copilot) to accelerate troubleshooting, automate tasks, or improve documentation efficiency is a strong plus.

Soft Skills & Mindset:

• Continuous Improvement: A strong willingness to learn new technologies and a proactive mindset focused on optimizing existing processes and infrastructure.
• Communication: Excellent communication and customer service skills-you can translate complex technical issues into friendly, understandable language.
• Organization: Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Drive: A self-starter attitude with a passion for problem-solving and technical growth.

Heresure is a premier, tech driven insurance agency built on metrics, discipline and a relentless drive to deliver results. We engineer high performance sales frameworks and deploy one of the industry's highest converting lead generation platforms. We bypass the corporate fluff and give our team the infrastructure to scale fast.