Network Engineer

Technical Support & Issue Resolution

• Deploy, configure, and maintain enterprise network infrastructure, including firewalls, switches, and wireless access points.
• Provide Tier II/III support for network escalations, including troubleshooting connectivity, latency, and security issues.
• Design and implement network solutions, including VLANs, VPNs, SD-WAN, and QoS.
• Perform regular network assessments, monitoring, and optimization.
• Ensure firewall security, access controls, and intrusion prevention best practices.
• Manage and maintain wireless networking solutions, optimizing performance.
• Assist in network documentation, topology mapping, and change management.
• Work with vendors to troubleshoot hardware/software issues and implement new solutions.
• Train end-users and IT staff on network-related best practices.
• Participate in an on-call rotation for after-hours support.

Customer Communication & Satisfaction

• Ensure regular client updates on ticket status, estimated resolution time, and next steps.
• Provide a professional and customer-focused experience during all interactions.
• Build and maintain trusted advisor relationships with key customer stakeholders.
• Document, record, and maintain troubleshooting details and resolutions in the internal ticketing system.

Process & Documentation Management

• Maintain accurate and up-to-date client system documentation.
• Open and manage support tickets with third-party vendors and telecom providers as required.
• Contribute to the company's knowledge base by creating and updating internal documentation.
• Ensure adherence to service level agreements (SLAs) and internal response guidelines.

Additional Responsibilities

• Participate in required vendor training and certification programs.
• Identify and report potential service expansion or product sales opportunities to the sales team.
• Maintain a professional appearance and demeanor when interacting with clients and coworkers.
• Perform other duties as assigned by management.

Initial training as well as continuing education will be provided but successful applicants should possess extensive fundamentals and a working knowledge of the technologies used.

In this position, you will serve as the main technical interface to the client and have a direct impact on client satisfaction. Therefore, candidates should also have a demonstrated ability to work independently with little supervision and possess a high level of customer service skill. Excellent written and oral communication skills are also crucial, as well as being able to work with technical, non-technical, or executive staff., * Exceptional Knowledge of Network and Internet technologies: DNS, DHCP, TCP/IP

• Strong expertise in switching, VLANs, routing protocols (OSPF, BGP), and firewall configurations.
• Experience with Fortinet, Cisco, Ubiquiti, or similar network platforms.
• Familiarity with wireless networking, site-to-site VPNs, and SD-WAN solutions.
• Strong troubleshooting and problem-solving abilities.
• Ability to work self-directed, prioritize tasks, and make decisions with little supervision
• Must possess a valid driver's License

EDUCATION, TRAINING, AND EXPERIENCE

• 3+ years of experience in networking, infrastructure, or system administration and a college degree in Computer Science or related field; or 5+ years of experience deploying and supporting networking infrastructure.
• Preference will be given to candidates with Industry certification such as CCNA, CCNP, NSE, etc., * Computer networking: 3 years (Required)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

InfiniTech Consulting, a Managed IT Services specialist and enterprise System Integrator, is seeking an experienced Network Engineer to implement and support a diverse set of technology for its clients including Layer2 and Layer3 Networks, Converged Platforms, Firewalls/Network Security, Wireless Networks and SD-WAN solutions.