Specialist - Cloud & Infra Management

• ServiceNow oversight for Telecommunications and Unified Communications teams
• SLA adherence
• Issues Problems Requests Changes continuity quality
• Vendor management
• VoicePSTN ATT some Tollfree numbers Zoom Phone global
• Mobility ATT Verizon TMobile
• ChoiceTel telecom contact center expense management partner
• Contract and invoice review reconciliation
• Most are business owned or network team invoices now Remaining telecom are for divested
• companies Honeywell KGS and being handled by MA team
• Monthly mobility invoice approvals
• Cost optimizations
• License and cost management in VoIP contact center collaboration solutions
• Moves Adds Changes MACs for AMER
• Number provisioning and porting
• New site setups divestitures acquisitions
• Call queues IVR afterhours routing SMS
• KPI and quality reporting
• AI enablement in VoIP
• Inventory management for AMER
• Atlanta office 9th floor and GL ground level storage
• Configuration and logistics tofrom locations in US
• Project management
• AMER MACs
• Asana updates oversight for team
• Customer business unit relationships
• Meet with Ops Managers GMs associate GMs of AMER BU
• ALC Commercial Services Residential Rentals
• Business requirements understanding solutions reviews to meet business needs
• Customer satisfaction escalationsdeescalation
• Legal and cyber compliance adherence

Mandatory Skills : Arista DC/Branch Routers and Switches, Arista Wireless

(part of Larsen and Toubro (L&T)) 3.73.7 out of 5 stars Atlanta, GA $127,202 - $142,400 a year, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $127,202.00 to $142,400.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert