Final Mile Manager - CA

We're partnering with an established and rapidly growing leader in the final-mile furniture delivery industry that's known for delivering exceptional customer experiences. Every successful delivery represents more than just logistics-it creates memorable moments for customers. We're looking for a proven operations leader who thrives in fast-paced distribution environments, enjoys developing people, and knows what it takes to build high-performing delivery teams. If you're passionate about operational excellence, accountability, and continuous improvement, this is an outstanding opportunity to lead an important terminal operation. Why This Opportunity Is Different Unlike many operations leadership roles, you'll have significant influence over both the operational and financial success of the terminal. You'll lead experienced teams, work closely with independent contractors, drive continuous process improvements, and partner with senior leadership to improve service, quality, safety, and profitability. Your ideas and leadership will directly impact customer satisfaction and business performance.

What You'll Be Doing

• Lead daily final-mile terminal operations.
• Coach, mentor, and develop warehouse and delivery associates.
• Recruit, manage, and build strong partnerships with independent contractors.
• Drive improvements in safety, service, quality, and cost performance.
• Monitor operational KPIs and implement continuous improvements.
• Oversee inbound and outbound freight, staging, repairs, returns, and claims.
• Ensure next-day deliveries are properly audited and prepared.
• Maintain high levels of on-time delivery performance while minimizing damages.
• Conduct ride-alongs with delivery teams to coach performance and improve customer experience.
• Monitor routes throughout the day and proactively resolve issues.
• Manage labor planning, staffing, scheduling, and peak season operations.
• Maintain compliance with company policies and safety standards.
• Manage operating budgets and achieve financial objectives.

• Minimum 5 years of Final Mile/Last Mile delivery management experience.
• 3-5+ years leading distribution, warehouse, or transportation operations.
• Furniture delivery experience strongly preferred.
• Experience recruiting and managing independent contractors.
• Strong leadership, coaching, and employee development skills.
• Experience using KPIs to improve operational performance.
• Warehouse Management System (WMS) experience.
• Strong Microsoft Office skills.
• Excellent communication and relationship-building abilities.
• Highly organized with exceptional problem-solving skills.
• Bachelor's degree in Business, Supply Chain, Operations, or related field preferred.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays

 

Full job description

• Lead a growing, high-volume final-mile operation.
• Make a direct impact on customer experience and operational performance.
• Competitive salary of $95,000-$105,000 plus comprehensive benefits., * Salary: $95,000-$105,000
• Full-time
• Onsite
• Comprehensive benefits package including:

• Medical, Dental & Vision Insurance
• 401(k)
• Life Insurance
• Paid Time Off
• Paid Holidays

TAPP Workforce Solutions is a specialized recruitment and workforce solutions firm supporting organizations across skilled trades, engineering, manufacturing, logistics, and professional services. We act as an extension of our clients' teams, delivering thoughtful, relationship-driven hiring solutions focused on long-term fit, performance, and retention.