ERP/MIS Implementation Consultant

CERM develops a cutting-edge SaaS product, using AI first principles, to redefine how the labels and packaging industry manages operations. Our advanced ERP/MIS solutions help businesses around the world work smarter and more efficiently.

As we expand our cloud footprint globally, we're looking for an ERP/MIS Implementation Consultant who's ready to sit at the intersection of software, process, and people - helping customers turn a new system into real operational impact from day one.

This isn't a back-office configuration role. You'll be on video calls and on customer floors, translating how a label printer actually works into how our software should be set up, trained, and adopted. You'll own the customer relationship from the kick off meeting and you'll be the reason a rollout feels smooth instead of stressful.

What you'll do

In this role you will:

• Lead software implementations directly with customers - through remote workshops, on-site sessions, and hands-on training.
• Translate real labels and packaging workflows into working configurations of our MIS platform.
• Own the customer experience from kick off through go-live and into steady-state, providing high-quality post-launch support.
• Partner with Product Management, Support, and other internal teams so customer feedback actually shapes the product.
• Build relationships customers trust - you're often their main point of contact during a period of real change for their business.
• Keep your own project administration sharp: documentation, timelines, time logging and follow-through matter as much as the technical work.

• Strong analytical and critical-thinking skills - you enjoy solving problems, not just logging them.
• Solid interpersonal and time-management skills, with the discipline to run multiple customer projects at once.
• A natural interest in client relationships - building trust, not just closing tickets.
• Self-direction - you work independently with minimal supervision, and you know when to ask for help.
• Excellent verbal and written English; additional languages are a strong plus.

The mindset you bring to the team

• A fast learner - genuinely curious about MIS/ERP systems for the labels and packaging industries and new technology
• Hands-on - you'd rather dive into a customer case than watch from the sidelines
• A team player- you help create a supportive, creative environment
• Transparent - you collaborate openly and respectfully across diverse, distributed teams;
• Agile - comfortable when project requirements shift under you

We offer a collaborative and forward-thinking environment where you can grow, learn, and make a difference from day one. This is what you can expect:

• Professional development and training opportunities
• Competitive salary and benefits
• Flexible work options
• A chance to help shape the future of a global industry

If you're passionate about tech, processes, people, and making a real impact… bring your skills, bring your curiosity - let's build the future of this industry together.