System Administrator

• Ensure the operational entry point for incident/request tickets.
• Analyse, qualify and handle tickets directly when possible.
• Call on Systems, Network or Access Management experts if specific needs arise.
• Assign tickets to competent persons if necessary.
• Systematically document actions taken in the knowledge base.
• Contribute to the smoothness and efficiency of request and incident handling.

• Versatile systems administrator (Windows Server, Linux, VMware/vSphere).
• Appreciated knowledge in IAM and networks (Fortinet, Cisco, Aruba).
• Proficiency with an ITSM tool, ideally Jira.
• Ability to analyse, handle and prioritise a ticket backlog.
• Aptitude to write and document interventions clearly.
• Good interpersonal skills and smooth communication with different teams.
• Collaborative spirit and service-mindedness.

API, with over 30 years of experience, is a family business recognised for its genuine IT expertise (digital transformation, support services, Cloud ). We have surrounded ourselves with the best experts to best meet the specific needs of our clients. By choosing API, you select a human-sized company benefiting from solid IT know-how. We are proud of our unique corporate culture as we offer professional development opportunities, with continuous training programmes, career progression, and rigorous follow-up. We put people at the heart of our activities: after all, our computers can solve problems, but they still don't know how to make a good coffee!, * Let's start the conversation! To begin, we want to discover who you are: your background, interests and aspirations. This first contact will allow us to get to know you better. * Let's go deeper! You will have the opportunity to meet our Business Managers who will tell you about the life of a consultant at API. It will be the perfect moment to discover projects that catch your attention according to your ambitions! * Let's make it happen! Once the match between your ambitions, skills and the project is established, the adventure together can begin!