ServiceNow AI & Enterprise Automation Lead - Managing Consultant

We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients.

As a Managing Consultant - AI & Enterprise Automation Transformation, you will play a key role in defining and delivering AI-first transformation programmes on the ServiceNow platform.

You will act as a techno-functional SME, helping clients design, implement, and scale AI-enabled workflows using capabilities such as Now Assist, AI Control Tower, and Employee Works (MoveWorks).

You will work closely with senior stakeholders to position ServiceNow as a platform for autonomous enterprise operations and productivity transformation, rather than a traditional IT system.

Key expectations from this role include:

Client Delivery & Advisory

• Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow

Advise senior stakeholders on:

• AI operating models
• AI governance, risk, and compliance
• Realisation of AI-driven business value
• Translate business requirements into AI-enabled workflow solutions

Solution Design & Architecture

• Design and support implementation of:
• AI Control Tower (AI lifecycle management, governance, observability)
• Agentic AI workflows enabling autonomous execution
• Now Assist / GenAI use cases across workflows
• Define data, integration, and workflow architectures for AI-enabled ServiceNow solutions

Conversational AI & Employee Experience

• Support adoption of Employee Works (MoveWorks) capabilities
• Design use cases leveraging:
• Conversational AI
• Enterprise search and knowledge orchestration
• Enable AI-driven employee productivity and self-service models

Transformation Delivery

• Contribute to delivery of end-to-end transformation programmes
• Support development of AI-enabled target operating models
• Ensure solution quality through governance and best practices

Business Development & Practice Contribution

• Contribute to proposals, RFPs, and client pitches focused on AI-led transformation
• Support development of AI-led ServiceNow offerings and accelerators
• Participate in thought leadership and market-facing initiatives

• Proven experience in technology-enabled transformation or consulting (10-15 years)
• Strong experience on the ServiceNow platform (multi-module exposure preferred)
• Experience in AI, automation, and digital transformation programmes

Technical & Functional Capabilities

• Experience in 2 or more of the following areas:
• ServiceNow consulting and/or implementations
• AI / GenAI / automation use cases
• Conversational AI / virtual agents
• Enterprise architecture, data, or integration

Understanding of:

• AI governance and responsible AI principles
• Workflow design and process automation

Consulting & Leadership Skills

• Strong stakeholder management skills, including engagement with senior clients
• Ability to translate technical concepts into business outcomes
• Experience contributing to proposals and sales activities
• Collaborative mindset with ability to work in cross-functional teams

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.