On-Site Software Support Specialist

• Work onsite daily at London Heathrow Airport, representing Brock Solutions as the first point of contact for SmartSuite technical incidents.
• Quickly troubleshoot hardware issues across a vast multi-terminal network of workstations, scanners and other peripheral devices.
• Become a SmartSuite product specialist, acquiring airport domain, field operations and application knowledge to triage reported software issues.
• Serve as a visible, trusted point of contact for our customers; working with end users in the field, presenting monthly service reviews and participating in key events with the wider airport community.
• You will receive incidents for local customers, as well as handle remote cases as part of our continuous global coverage support model.
• Please note that this position is part of a 7:00 AM to 11:00 PM GMT onsite coverage rotation. However, schedule adjustments may be necessary to provide customer support for occasional overnight and weekend shifts.

• Diploma or Degree in Information Technology, Computer Analyst, Engineering or related Field. Knowledge in the following is considered an asset:
• Windows Servers
• Windows Failover Clustering or other high-availability technologies
• Web Servers and Web Services
• Android
• Microsoft SQL Server (Administration, and basic queries)
• Azure or other cloud hosting solutions
• Basic networking fundamentals (VLANs, firewalls, VPNs, and routers)
• Mobile Device Management solutions
• Previous work experience in airport IT or field services is considered an asset but not required.
• Fluent in any other language, in addition to English, is an asset.

Other Requirements:

• Ability to obtain and maintain a Heathrow Airport Limited Identification (HAL ID) Pass.
• Full, valid driving licence (required to obtain an Airside Driving Permit); we'll consider reasonable adjustments.
• There may be occasional, short-term travel to other airport or customer locations as business needs arise., This appointment is subject to the ability to obtain a valid LHR [Airside/Landside] badge. This process includes a criminal record check (DBS) and a 5-year checkable employment/education history.

Applicants must have the legal right to work in the UK; and employment is subject to standard right-to-work checks as set out in Home Office guidance.

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

• Competitive Compensation Package
• Profit Sharing
• Continuous Career Growth
• Flexible Working Hours
• Company Events and Celebrations
• Travel Opportunities

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 1000 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.