Data Engineer and Service Improvement Analyst

This role sits within the Management Information Team and acts as a key contact for performance and business reporting needs. The post-holder designs, develops and delivers complex regular and ad-hoc analysis for operational, corporate, internal and external reporting purposes. They are responsible for managing databases, data pipelines and storage systems, ensuring data is accurate, reliable and accessible. The role also involves presenting complex analysis to senior and varied audiences, resolving data issues, and supporting the development of reporting systems, including identifying and implementing AI and automation opportunities to improve processes across services., Representing the team as a "First point of contact" for business and reporting requirements.

Working directly with the operational and corporate directorates to design, develop and provide regular and ad-hoc highly complex, specialist analysis reports. This work will support operational & resource management, business planning and deliver external and internal reporting requirements validating the accuracy of outgoing information and communicating complex issues to the appropriate audiences for action.

Work within the Management Information team and be responsible for creating and managing databases, data pipelines and data storage systems, ensuring the accuracy, reliability and accessibility of data to those who require it and will be expected to present highly complex, specialist analysis to a variety of audiences including senior managers, whilst explaining all report findings and resolving any data issues.

Playing a key role in the future development of the organisation's business and performance reporting procedures and systems, the post holder will work across all services identifying and implementing AI and automation solutions to streamline appropriate current manual systems and working practices., This role offers the opportunity to shape service delivery, support multidisciplinary teams and ensure patients across West Yorkshire receive safe, effective urgent care - 24 hours a day, 7 days a week.

Good organisational skills and ability to prioritise own and team workloads to meet changing demands

Ability to work with people at all levels and of all backgrounds and to communicate with them and ensure that information is provided in a format that they can understand Excellent communication and decision-making abilities A values-led approach aligned to kindness, respect, fairness, honesty and integrity., * Educated to post graduate level.

• Demonstrable experience working in this field and evidence of working in a role that necessitated working independently without day-to-day direction.
• Experience of information extraction, transformation, and loading, and data analysis experience
• Previous experience in NHS and of working with NHS patient systems including SystmOne and Out of Hour data sets.
• Experience of data store platforms, data modelling and schema design
• Experience of T-SQL
• Experience of working with, designing, building and maintaining Data Pipelines and Azure
• Experience of pattern recognition, predictive techniques, data driven decision making and Artificial Intelligence.
• Practical experience in designing and developing AI-powered solutions and automations (chat bots, analytic systems and Retrieval-augmented Generations (RAG).
• Advanced level in MS Office Excel, Power Query, Power BI, SQL, Azure data environment and Python.
• Reporting writing, interpretation and presenting complex information
• Ability to analyse and interpret a range of complex performance & business data, present findings and identify actions for improving service performance
• Ability to use AI to create intelligent data platforms
• Use of AI and automation to allow interaction with large and complex data sets using natural language.
• Good organisational skills and the ability to prioritise own and team workloads to meet changing demands
• Submission of data to ECDS, CSDS and faster data flows.
• Data Warehouse building and maintenance
• Practical experience of automated schema coding.

Pulled from the full job description

• Annual leave
• Employee assistance programme
• Company pension
• Paid volunteer time, The role is offered at £45,000 to £54,000 dependent on skill and experience., As part of our team, you will have access to development opportunities, clear progression pathways and a range of employee benefits, including:
• NHS pension scheme
• Dedicated volunteer leave
• 25 days' annual leave, plus bank holidays, increasing with service
• Employee Assistance Programme for confidential wellbeing support
• Hybrid and flexible working options, dependent on role
• Access to the Blue Light Card for national discounts

If you want to be part of an organisation that puts people first and supports you to develop, we would welcome your application.

At Local Care Direct, we are proud to be a values-led social enterprise providing essential health and support services across West Yorkshire. Since 2004, our teams have helped people access the right advice, care and support in the right place, at the right time and as close to home as possible. With around 500 colleagues working across seventeen sites, we deliver services 24 hours a day, 365 days a year, including GP out-of-hours care, urgent treatment centres, walk-in services, a central contact centre, dental assessment and booking, and tailored support for NHS partners. We are looking for people who share our commitment to honesty, integrity, fairness, consistency, kindness and respect. In return, you will be part of a supportive, inclusive organisation where colleagues are valued and encouraged to make a real difference for patients, partners and local communities.