IT Systems Administrator

• Maintain, monitor and optimise server, network and cloud infrastructure across on-premise and Azure environments.
• Provide 2nd/3rd line technical support, troubleshooting hardware, software and infrastructure issues to minimise business disruption.
• Administer Windows Server, Active Directory/Entra ID, Microsoft Azure and virtualised environments.
• Support backup, disaster recovery and business continuity processes, ensuring systems remain resilient and recoverable.
• Implement and maintain security controls, vulnerability management and compliance with standards including GDPR, ISO27001 and Cyber Essentials+.
• Manage networking technologies including DNS, DHCP, VPNs, firewalls, Wi-Fi and TCP/IP.
• Monitor system health, performance and capacity, proactively identifying opportunities for optimisation.
• Create and maintain technical documentation, system configurations and operational procedures.
• Support infrastructure projects, technology upgrades and cloud migration initiatives.
• Work closely with development, operations and wider business teams to deliver reliable and future-proof technology solutions.
• Automate routine administration tasks using PowerShell or similar scripting technologies where appropriate.
• Keep up to date with emerging technologies and recommend improvements to enhance the IT environment.

Technologies:

• Active Directory
• Azure
• Bash
• Cloud
• Hardware
• Hyper-V
• Support
• ITIL
• Microsoft 365
• Network
• PowerShell
• SQL
• Security
• TCP/IP
• Veeam
• Windows
• Office 365

• Commercial experience administering Windows Server environments and Microsoft infrastructure.
• Strong experience supporting Microsoft Azure cloud services and hybrid environments.
• Good knowledge of Active Directory, Entra ID and Microsoft 365 administration.
• Experience managing virtualisation platforms such as Hyper-V.
• Solid networking knowledge including DNS, DHCP, TCP/IP, VPNs, firewalls and wireless networking.
• Experience supporting SQL Server environments and enterprise backup solutions such as Veeam or Azure Backup.
• Strong understanding of infrastructure security, vulnerability management and industry best practices.
• Experience supporting disaster recovery planning, backup strategies and business continuity.
• Scripting experience using PowerShell, Bash or similar technologies to automate administrative tasks.
• Excellent troubleshooting, analytical and problem-solving skills.
• Strong communication skills with the ability to support both technical and non-technical stakeholders.
• A proactive approach with a genuine interest in new technologies and continuous improvement.
• Microsoft certifications (MCSE or Azure certifications) are desirable.
• ITIL Foundation certification is desirable.
• Experience working within ISO27001, Cyber Essentials+ or other regulated environments is desirable.
• Experience delivering infrastructure or systems implementation projects is desirable.

We are a well-established, employee-owned organisation providing specialist services to government bodies, educational institutions, professional organisations and employers across the UK and internationally. We work in a highly regulated environment where technology is critical to delivering secure, reliable services. This is a permanent IT Systems Administrator role based in Cheltenham with hybrid working (2 days per week onsite) and a salary of £50,000-£60,000. We offer a comprehensive benefits package including generous annual leave, hybrid flexibility, pension, life assurance, income protection, private healthcare options, wellbeing support, family-friendly policies, learning and development budget, volunteering hours, social events, and contributions toward home-working equipment. The interview process includes an initial Teams interview followed by a final onsite interview.