Technical Support Agent

• Understand the operation of our bespoke software systems, and seek ways to improve reliability and performance
• Take customer calls and resolve enquiries or issues by remotely connecting to customer sites
• Telephone customers to explain functionality, causes, and solutions to problems
• Participate in the out-of-hours support rota (approximately 1 week in 8)
• Escalate issues to your line manager as appropriate
• Maintain a high level of call logging issue quality
• Liaise with customers professionally at all times
• Participate in ongoing training as systems evolve and new features are built
• Ensure the working environment is tidy and professional
• Keep your own technical knowledge up to date

Technologies:

• Support
• Debian
• Hardware
• Linux
• MySQL, We are an IT client located just outside of Peterborough towards Stamford. Our team is dedicated to assisting customers with their IT queries, and we value every member who joins us. This role is a fantastic opportunity for individuals starting their IT careers or those already in a first-line help desk support role. We offer a competitive salary, numerous company benefits, and ongoing training and development to ensure our employees feel truly valued.

• Excellent IT literacy, fast accurate keyboard skills
• Confident and clear communicator (verbal, written and listening skills)
• Demonstrable organization skills, including time management, prioritization of tasks, and self-motivation
• Professional in manner, approach, appearance, and confidence
• Motivated to learn and disseminate information
• Strong work ethic
• Strong attention to detail
• Hard-working and committed, with a sense of humor
• Proven track record in customer service and support