Network Security Support Engineer

Kerv
Northallerton, United Kingdom
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 43K

Job location

Remote
Northallerton, United Kingdom

Tech stack

Azure
Border Gateway Protocol
Cloud Computing
Data Centers
Dynamic Host Configuration Protocol
DNS
Monitoring of Systems
Intrusion Detection Systems
Multi-protocol Systems
Network Security
Routing
Open Shortest Path First
Web Application Security
Simple Network Management Protocols
Wide Area Networks
Firewalls (Computer Science)
Web Filtering
Network Support
Fortinet
Api Design
Firewall Services Module
ServiceNow

Job description

Kerv Connected Cloud is the networking, security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud.

We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes.

Our services and solutions portfolio focusing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation., We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management.

You'll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers.

The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office.

Your part to play

  • Provide advanced support for network and security incidents & service requests

  • Lead implementation of change requests and project tasks

  • Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship

  • Troubleshoot complex networking/security issues across customer environments

  • Manage ISP circuits and liaise with providers as needed

  • Maintain high-quality documentation and ensure knowledge sharing within the team

  • Participate in the out-of-hours on-call rota and flexible shift coverage

Requirements

  • 4-5 years' experience in a network & security support role

  • ITIL Service Principles

  • SD-WAN deployment & troubleshooting

  • Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)

  • Advanced routing (OSPF, BGP, MPLS)

  • Switching (Layer 2/3)

  • ISP circuit management

  • DDI (DNS/DHCP/IPAM)

  • Monitoring tools (SNMP, API-based platforms)

  • ITSM platforms (Autotask, ServiceNow)

  • Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps)

What You Bring

  • Strong technical problem-solving and troubleshooting skills

  • Ability to create and maintain high-quality documentation

  • Excellent communication and customer service skills

  • Time management and task prioritisation in fast-paced environments

  • Professional, proactive, and collaborative approach

You will live the Kerv values…

  • Think Customer First
  • Team is everything
  • Spread good vibes

About the company

At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

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