IT Administrator Senior - Systems

An IT Administrator Senior will provide enterprise support; plan, design, maintain, and implement services within a specified technical discipline. Assist and support IT employees to resolve technology development and integration issues and accommodate growth and expansion. Ensure adherence of performance, security, and operations requirements of specific assigned systems. Function as the technical expert and project lead over assigned systems, employees, and teams. Technical disciplines:

• Network Administration - Responsible for the county's local (LAN) and wide (WAN) area networks. Large local area networks with multiple files, application, print servers, routers, switches, firewalls, intrusion prevention systems, and wireless devices. Coordinate and perform installations of internet work connections, connections to host computers, and other related network communications.
• Systems Administration - Responsible for enterprise servers, storage, authentication, cloud services, enterprise operating systems, computer systems security, all related enterprise computing hardware infrastructure, administration, and configuration. Large servers, virtual hosts, virtual servers, enterprise storage systems, directory services for identity and access management, and enterprise cloud services.

SUPERVISION RECEIVED Work under the general supervision of an IT Supervisor, IT Manager, or designee who assigns work, establishes goals, and reviews work for conformance to technical and department standards and in compliance with department goals.

SUPERVISION EXERCISED Supervision is not a responsibility; however, this classification is a lead worker as defined in the Marion County Personnel Rules.

Typical Duties - Duties include, but are not limited to the following

Infrastructure Governance and Lifecycle Management

• Maintains responsibility for the design, implementation, documentation, and decommissioning of infrastructure and services that are assigned, that meets applicable goals and objectives as defined by business and departmental objectives.
• Develops, implements, and maintains the standards, processes, and procedures of how the infrastructure is monitored, managed, and maintained.
• Collaborates with project managers and technical services teams to identify and mitigate problems and incidents with the infrastructure and services that are assigned.

Technology Support and Management

• Maintains responsibility for the monitoring, management, and maintenance of the infrastructure that they are assigned.
• Monitors infrastructure for performance, capacity, and other potential risks.
• Manages the infrastructure, ensuring that the configuration, capacity, security, and availability requirements are met, and exceptions are documented.
• Maintains the infrastructure through proactive patching, lifecycle replacement and routine maintenance.
• Ensures that maintenance downtime is communicated to all appropriate personnel and change management procedures are followed.

Infrastructure Support

• Provides technical support for the infrastructure assigned.
• Collaborates with support operations, development, and our customers to ensure that infrastructure related incidents and problems are resolved in a timely manner.
• Provides support for technical teams through documentation, guides, and acts as a subject matter expert for the infrastructure they are assigned.
• Participates in scheduled on-call rotation to provide after-hours infrastructure support, including timely response, troubleshooting, incident resolution, and remote or on-site support as required.
• Serves as the escalation point for infrastructure systems assigned to their role, providing guidance to on-call staff and ensuring resolution of complex or high-impact incidents.

Technical Lead / Subject Matter Expert (SME)

• Collaborates with IT Supervisor and other team members to derive solutions that achieve business objectives.
• Reviews infrastructure and services that are delivered to ensure that a high-quality product is delivered.
• Assigns work items to other employees within the team assigned.

Operations Standards

• Complies with IT Operations standards governing County technology facilities, including restricted-use requirements for server rooms and telecommunications closets, by ensuring server rooms and telecommunications closets remain free of unauthorized materials, maintaining required clearances, and promptly reporting safety, access, or compliance concerns. Adheres to approved exception processes when applicable.

Other Duties

• Participates in meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform the job.
• Performs other duties as assigned., * Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: http://apps.co.marion.or.us/APAP/.
• The finalist for this position will be required to pass a criminal history background check, including fingerprints; however, conviction of a crime may not necessarily disqualify an individual for this position.
• This assignment is represented by a union.
• This is a full-time position, which is not eligible for overtime.
• Typical Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program. Must be available to perform assigned rotating after-hour duties.

• Bachelor's degree in computer systems or related area; AND
• Four years of responsible technical experience in enterprise infrastructure related discipline, including two years of lead worker experience; OR
• Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County., Thorough knowledge of enterprise infrastructure; hardware and software installations; internet and intranet-based applications; security concepts; advanced research and analysis concepts and techniques; project management and supervision techniques; and general planning concepts.
• Network Administrator - Range of computer and networking software and hardware systems, web services, and related technologies; LAN/WAN layout and troubleshooting; infrastructure requirements and standards; computer security systems, applications, procedures, and techniques.
• Systems Administrator - Workstation and server building/repair; operating systems and infrastructure applications; LAN/WAN layout and troubleshooting; remote administration and login scripts; virus prevention and security measures.

Skill and ability to communicate effectively both orally and in writing; convey technical and complex information; assign work and evaluate staff performance; troubleshoot and resolve user concerns and operational problems; assess capacity and future needs of enterprise infrastructure; perform enterprise infrastructure installations; train and direct others in use of system; coordinate and implement projects; establish and maintain cooperative working relationships with system users and other county personnel; fix complex system problems with minimal user impact.

Marion County requires on-site work. Remote work is not available.

It is an exciting time to work for Marion County! We're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization. At Marion County, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Professionalism, Stewardship and Customer Service, and we welcome all who share these values to apply.

Why Work for Marion County? Make a difference in the lives of real people every day Diverse and challenging work Competitive total compensation package Well-Funded Employees Benefit Plan Located at the heart of the regional transportation center Overall employee well-being programs

DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE * One of the following: + MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR + Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR + Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate. * In addition to one of the above documents, Disabled Veterans must also submit one of the following: + A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR + Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate. You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/ Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.