Business Information Systems Analyst

JOB Performs professional and technical work supporting department's computer systems and systems users. Coordinates and implements the activities and operations involved in ensuring the accessibility, integrity, and operational readiness of the assigned department software and hardware systems. This position serves as a lead for information technology function in the department. May supervise supportive personnel. Does related work as required. Work is performed under general supervision. The hiring salary for this position is $78,915.20 to $108,513.60 annually based on experience. The full salary range for this position is $78,915.20 to $138,112.00 annually to provide opportunity for growth and development. EXAMPLE OF DUTIES

• Serves as the liaison between the Department of Information Technology (IT) and the assigned department;
• May supervise, assign, and monitor the work of others;
• Provides training, guidance and/or orientation to supportive personnel;
• Evaluates, troubleshoots, diagnoses, repairs, and resolves complex computer software and hardware and communication connectivity problems;
• Interfaces with vendor tech support, schedules maintenance windows and directs implementation of operating system and software upgrades; performs installation and programming configurations; creates and maintain file backups as needed;
• Coordinates and implements system updates and maintenance windows and performs software licensing tracking and management;
• Monitors and maintains systems and standards for network security, direct structure, IP addressing, backup, recovery, and computer imaging; provides support of server migrations;
• Creates, applies, and manages computer images;
• Documents methods, analysis, and remedies for software and hardware;
• Conduct and maintain inventory of all computers;
• Monitors and maintains systems and standards for network security, direct structure, IP addressing, backup, recovery, and computer imaging; Creates, applies and manages computer images;
• Conducts and maintains inventory of all IT related hardware;
• Creates and maintains file backups as needed;
• Manages software upgrades with third party vendors and assists in testing and verification of the upgrades;
• Coordinates and implements system updates and schedules maintenance windows;
• Provides assessment of future departmental needs, researching, evaluating and recommending computer hardware and software products;
• Trains users to be able to successfully use the systems, minimize errors, and have knowledge to troubleshoot;
• Provides routine operational and technical support and maintenance for department software applications and business systems not supported by the IT Department;
• Works with vendor for software support and other technical issues;
• Gathers information and identifies areas in need of improvement as pertaining to IT processes and procedures. researches, develops, documents and recommends solutions regarding those areas;
• Works closely with the IT department to analyze, design, develop, and implement new systems;
• Works with network team to maintain and upgrade servers that support the assigned department;
• Develops budget requirements for software and hardware purchase requirements;
• Obtaining quotes, submits and tracks Purchase Requests for hardware and software;
• Produces and distributes a variety of statistical data, reports, and computer printouts;
• Manages and supports Cisco VPN accounts, printer mapping, file conversion and video support;
• Implements policies, procedures, and standards relating to computer and other related technologies;
• Supports server migrations;
• Plans and performs assignments requiring independent judgment and initiative with a minimum of supervision;
• Provides end-user support and systems management;
• Provides direct user training for hardware, software, and cybersecurity;
• Effectively communicate ideas to technical and not technical audience;
• Conducts after hours support as needed;
• Performs related tasks as required.

SUPPLEMENTAL INFORMATION Any combination of education and experience equivalent to graduation from an accredited college or university with major coursework in computer science, management information systems, or a related field, and three (3) years of experience in network and system administration.