Senior Salesforce AI Administrator

Our mission and corporate values of Others First, Wisdom, and Growth serve as our "true north." They guide our strategy, hiring practices, and philanthropic efforts - and are central to our culture and at the core of everything we do., This isn't a traditional Salesforce Administrator role. You'll serve as the technical owner of our Salesforce ecosystem, partnering with leaders across the organization to build scalable solutions, automate business processes, and leverage AI technologies including Salesforce Einstein, Agentforce, and Claude AI to improve productivity, enhance customer experiences, and accelerate business growth.

If you're passionate about Salesforce, automation, AI, and solving complex business challenges, this is an opportunity to make a lasting impact. What You'll Do

As our Senior Salesforce AI Administrator, you'll:

• Own the overall health, administration, and strategic direction of the Salesforce platform.
• Design, configure, and optimize scalable Salesforce solutions using Flow, custom objects, security models, and automation.
• Lead the implementation and adoption of Salesforce AI capabilities, including Einstein, Agentforce, Prompt Builder, and AI-powered workflows.
• Evaluate emerging AI technologies and identify opportunities to improve business processes through intelligent automation.
• Build reports, dashboards, and analytics that empower leaders to make informed decisions.
• Ensure data integrity, platform security, governance, and system performance.
• Architect and support integrations between Salesforce and enterprise applications.
• Partner with business stakeholders to gather requirements and deliver innovative solutions.
• Lead platform enhancements from concept through deployment using Salesforce best practices.
• Mentor team members and serve as the organization's Salesforce subject matter expert., * Lead the strategic direction of our Salesforce platform.
• Build innovative AI-powered business solutions.
• Drive automation that creates measurable business impact.
• Evaluate and implement the latest Salesforce AI capabilities.
• Work directly with executive leadership on high-impact initiatives.
• Influence how AI is adopted across the organization.
• Be part of a culture focused on innovation, continuous improvement, and collaboration.

Our Technology Stack

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Experience Cloud
• Salesforce Flow
• Salesforce Einstein AI
• Agentforce
• Prompt Builder
• Claude AI (Anthropic)
• CRM Analytics
• REST APIs & Integrations
• Enterprise Automation Tools

• 5+ years of Salesforce Administration experience.
• Salesforce Administrator (ADM 201) certification.
• Extensive experience with Salesforce configuration, security, automation, Flows, reporting, and platform administration.
• Experience supporting Salesforce Sales Cloud and Service Cloud.
• Strong understanding of Salesforce architecture and best practices.
• Excellent communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities while collaborating with technical and business teams.

Preferred Qualifications

• Salesforce Advanced Administrator, Platform App Builder, AI Associate, AI Specialist, or related certifications.
• Experience with Experience Cloud.
• Experience integrating Salesforce with enterprise applications using APIs or middleware.
• Experience with Gearset, Copado, Salesforce DX, or similar DevOps tools.
• Hands-on experience with Salesforce Einstein AI, Agentforce, Claude AI, Prompt Builder, or other enterprise AI platforms.

• Full-time remote position with some travel into our corporate HQ in Maitland, FL
• Monday-Friday standard business hours
• Opportunity to work with cutting-edge Salesforce AI technologies while helping shape the future of our CRM platform

If you're excited about building intelligent Salesforce solutions, leveraging AI to solve real business challenges, and leading platform innovation, we'd love to hear from you. Eligibility

Candidates must be eligible to work in the United States and satisfy E-Verify employment requirements.

Disclosures

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.

At Jackson Healthcare, our mission - to improve the delivery of patient care and the lives of everyone we touch - is central to both doing good business and serving the greater good.