End User Support Technician

We are seeking a proactive and detail-oriented End User Support Technician to join our dynamic IT team. In this role, you will be the frontline hero for resolving technical issues faced by end users across various departments. Your expertise will ensure seamless operation of hardware, software, and network systems, empowering our team to work efficiently and confidently. This position offers an exciting opportunity to develop your troubleshooting skills while delivering exceptional customer service in a fast-paced environment. If you thrive on solving complex problems and enjoy helping others, this is the perfect role for you!, * Provide technical support to end users by diagnosing and resolving hardware, software, and network issues promptly.

• Troubleshoot equipment problems including desktops, laptops, mobile devices, printers, and peripherals.
• Assist users with operating system issues across Windows, macOS, and Linux platforms.
• Manage user accounts and permissions through Active Directory and GPO (Group Policy Objects) to ensure security and access control.
• Support network troubleshooting efforts involving LAN, TCP/IP, DNS, VPNs, firewalls, Meraki devices, and TCP protocols to maintain reliable connectivity.
• Utilize IT support tools such as ServiceNow, Jira, SCCM (System Center Configuration Manager), BMC Remedy, and Help Desk systems for ticket management and documentation.
• Collaborate with network administrators on infrastructure issues related to DNS configuration, network administration, and security protocols like firewall management.
• Assist in computer management tasks including OS updates, hardware upgrades, and software installations using tools like SCCM.
• Support the deployment and maintenance of IT infrastructure components including switches, routers, mobile devices, and operating systems.
• Communicate effectively with end users to provide clear guidance and updates on issue resolution status.

• Proven experience in technical support or IT support roles with a focus on end user assistance.
• Strong troubleshooting skills across hardware components such as computers, printers, mobile devices, and peripherals.
• In-depth knowledge of operating systems including Windows (including Windows Server), macOS, and Linux environments.
• Familiarity with computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls (including Meraki), and network administration tools.
• Experience managing Active Directory accounts and Group Policy Objects (GPO).
• Proficiency with customer support ticketing systems like ServiceNow or BMC Remedy; experience with Jira is a plus.
• Ability to analyze complex technical problems quickly and develop effective solutions under pressure.
• Excellent communication skills with a customer service-oriented mindset to assist users at all levels of technical proficiency.
• Knowledge of computer hardware components and software troubleshooting techniques is essential.

Join us as an End User Support Technician to be a vital part of our IT team-helping colleagues overcome technical challenges while enhancing their productivity! We value energetic problem-solvers who are eager to learn and committed to delivering outstanding support every day!