Information Technology Support Technician

KEEFORCE
Paducah, United States of America
10 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 46K

Job location

Remote
Paducah, United States of America

Tech stack

Microsoft Active Directory
Amazon Web Services (AWS)
Application Firewall
Azure
Dynamic Host Configuration Protocol
DNS
Hyper-V
Virtual Private Networks (VPN)
Microsoft Office
Microsoft Software
Network Forensics
Routing
Network administration
Windows Domain
Software Maintenance
Cloud Services
Server Virtualization
Traffic Analysis
Virtual Local Area Networks
VMware Virtualization
Wide Area Networks
Windows Desktop
Wi-Fi Technology
Internet Protocol Telephony
Office365
Firewalls (Computer Science)
Information Technology
Firewall Services Module
Server Operating Systems & Platforms
VMware

Job description

The Representative will provide support to Clients in a number of technical areas.

  • Network administration
  • Hardware and software maintenance
  • Active Directory, DHCP, DNS administration
  • VoIP systems
  • Network traffic analysis
  • M365 Configuration and Concepts
  • Firewall Configuration
  • VPN Tunneling and Connectivity
  • VLAN Administration
  • VMware and Hyper V Administration

KEY RESPONSIBILITIES AND DUTIES include the following. Other duties may be assigned.

  • Perform remote & onsite troubleshooting to isolate and diagnose problems.
  • Install/upgrade hardware and software components as required.
  • Maintain/Troubleshoot Windows Domain environments, Active Directory, DNS, Multi server environments, Hyper V Virtual server environments
  • Firewall Configuration and Support- Firewall policy and configuration, VPN tunneling, QOS, Traffic Routing
  • Maintain/Troubleshoot VMware Virtual Environment
  • Microsoft Application Suite Installation & Support - M365 Setup and Configuration, Office (2010-2019)
  • Windows Desktop Operating System Support
  • Managed Backup / BDR Systems
  • Managed Switch Configuration - Creating and supporting VLAN environments, Port tagging and configuration
  • WiFi Administration - installation, configuration, traffic analysis, coverage analysis

Requirements

To perform this job successfully, an individual must be able to work as an individual along with being a member of the Team environment. Job responsibilities will be performed at KeeFORCE offices and KeeFORCE client locations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE (5 years hands-on technical experience desired)

  • General Technical Troubleshooting
  • Physical and Virtual Server Environments
  • Firewall administration
  • Backup Administration and Configuration of Solutions
  • Cloud Solutions--AWS, Azure, M365
  • LAN/WAN administration, Ability to effectively communicate information and respond to questions from groups of managers, clients, customers, and the general public. Apply basic mathematical concepts and mathematical operations.

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Life insurance, * 401(k)
  • 401(k) matching
  • Health insurance
  • Life insurance
  • Paid time off

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