ServiceNow / Azure Solutions Architect SME

We are looking for aServiceNow/Azure Solutions Architect who designs,

implements, governs, and maintains the overall architectural framework

for ServiceNow solutions, ensuring scalability, security, and alignment

with business goals and industry best practices (ITIL, CSDM). You will

oversee the deployment, administration, and maintenance of ServiceNow

instances, ensuring configuration consistency across development, QA,

and production environments, and managing upgrades and performance

optimization. This person will act as a ServiceNow subject matter expert

(SME), providing technical guidance and mentorship to development teams,

conducting code reviews, and enforcing architectural standards and

governance processes.

Responsibilities (include but are not limited to):

• Create estimations on effort required to produce ServiceNow

functionality

• Serve as the technical owner and subject matter expert for our Azure

cloud environment. This "ownership role" is responsible for

designing, implementing, and maintaining robust, scalable, and

secure cloud solutions

• Understand Azure architecture principles and the ability to

architect sophisticated solutions, including Virtual Networks

(VNETs), networking, and peering configurations.

• Lead the implementation of high-availability and scalable solutions

across availability zones and regions, while also managing and

securing traffic with application firewalls and gateways.

• Contribute to critical system integrations, including the effective

use of automation and infrastructure-as-code (IaC) tools such as

GitLab, Terraform, and Ansible

• Advise and oversee the software testing process to ensure that all

NFRs are clearly tested

• Provide analysis of security protection technologies as necessary

• Collaborate closely with system and software architects and product

teams to monitor, troubleshoot, and optimize our system and software

development lifecycle

• Identify potential risks and issues related to the solution and

take appropriate steps to mitigate them

• Provide expert-level support for complex incidents, performing root

cause analysis and ensuring platform stability and performance

• Create and maintain comprehensive technical documentation (design

specifications, architecture diagrams, process flows) and

effectively communicate complex technical concepts to both technical

and non-technical stakeholders to create alignment between

customers, management, and engineering staff

• Serve as the technical advisor, overseeing all technical aspects of

implementations, resolving technical issues, and defining best

practices for configuration, scripting, and workflow automation

• Serve as the primary technical face of the organization to key

customers and stakeholders

• Proactively ensure customer satisfaction, deeply understand their

mission-critical needs and strategic objectives, and drive alignment

between customer expectations and the engineering organization's

delivery roadmap to guarantee successful mission outcomes

• Refine, elaborate, and document customer requirements

• Define and document appropriate technologies to satisfy requirements

• Collaborate with engineering teams to solve technical problems and

prioritize issues

• Mentor other architects and engineers

• Maintain current ServiceNow and industry certifications, while

10+ years of related experience in leadership roles with progressively increasing scopes of responsibility

• ServiceNow Requirements:

• Extensive experience with ServiceNow architecture, development, and

best practices, including strong knowledge of the platform's core

modules

• Deep proficiency in JavaScript (client-side and server-side), Glide

API, HTML, CSS, and AngularJS

• Prior hands-on work with ServiceNow or modern DevOps tooling. Must

understand how to provision cloud resources with terraform and

ansible using Infrastructure as Code principles and a CI/CD

deployment pipeline

• Ability to produce level of estimates and basic deployment plans for

ServiceNow functionality

• Demonstrated ability to independently develop technical engineering

roadmaps, architecture diagrams, reference architectures, and

supporting visuals to drive alignment and communicate long-term

direction

• Excellent understanding of the Agile software testing process and

lifecycle, from smoke test to integration to production deployment

• Ability to identify, understand, document, and create functionality

aligning with customer value streams

• Ability to produce level of estimates and basic deployment plans for

ServiceNow functionality

• Azure Requirements:

• Recent experience with Microsoft Azure (preferred) or other major

cloud service providers to include both architectural and

engineering ownership of the solution

• Demonstratable experience solutioning and driving modernization of

legacy applications and architecture end to end in an Azure

environment

• Strong skills at translating architecture and engineering plans into

deployed cloud architecture and component resources.

• Hands-on experience with cloud migration programs

• Proficiency in architecture modeling using SysML or UML

• Experience designing and implementing microservices and API-first

architectures

• General Requirements:

• Demonstrable experience presenting complex design and solutions to

government customers

• Practical experience implementing DevSecOps practices, Agile

methodologies, and associated toolchains

• Hands-on experience leading the end-to-end evaluation of commercial

off-the-shelf (COTS) software and components for technical fit,

security, performance, scalability, and integration within complex

environment

• Ability to identify and learn new technologies quickly

• Highly organized, detail-oriented, and able to track and manage

multiple deliverables and timelines across product teams and task

orders

• Excellent communication skills for collaborating with both technical

and non-technical stakeholders

• Strong presentation skills with the ability to confidently

articulate in-depth technical concepts and recommendations to both

technical and non-technical stakeholders

• Proven strong leadership, conflict-resolution, and problem-solving

skills

• Strong analytical and debugging skills

• Ability to coach, guide, and mentor junior developers

-ServiceNow Certified Systems Administrator

Desired Qualifications:

• Working knowledge of NIST cybersecurity frameworks and controls

strongly preferred

• Recent and verifiable experience designing, deploying, or

architecting solutions in DoW Impact Level 5 (IL5) and Impact Level

6 (IL6) environments, including familiarity with associated security

controls, ATO processes, and classified cloud requirements strongly

preferred

-Azure Administrator Associate(AZ-104) or equivalent

• ServiceNow Certified Application Developer

• ServiceNow Certified Implementation Specialist, Bachelor's degree in related field

• Associate's degree plus 2 additional years of experience may be

considered in lieu of Bachelor's

• Master's degree will reduce the total experience requirement by 2

years

• Doctoral degree will reduce the total experience requirement by 3

years

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