Desktop Support Engineer L2

Global Technology Solutions Ltd
Minneapolis, United States of America
6 days ago

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 49K

Job location

Minneapolis, United States of America

Tech stack

Microsoft Word
Microsoft Excel
Microsoft Windows
Artificial Intelligence
Bash
Business Software
Microsoft Outlook
Linux
Web Browsers
Linux System Administration
Linux-Powered Devices
Microsoft Office
Microsoft PowerPoint
Ansible
Software Engineering
Windows Desktop
Scripting (Bash/Python/Go/Ruby)
Workspace ONE
Adobe
SAP MDG

Job description

Linux Device Support

  • Procure and order Linux devices.
  • Image and configure Linux laptops/workstations.
  • Install approximately 10-15 required applications.
  • Ship new devices to end users and collect old devices.
  • Provide Level 1 and Level 2 hardware/software break-fix support.
  • Manage the complete device lifecycle, including inventory and asset tracking.
  • Meet agreed Service Level Agreements (SLAs) for response and resolution.
  • Work with:
  • Bash scripting
  • Ansible automation
  • AI tools to assist with automation and scripting
  • Ability to convert Ansible playbooks into Bash scripts and deploy them using Omnissa Workspace ONE/MDM tools.

Windows Device Support

  • Provide deskside ("hands and feet") support for hardware, software, and operating system issues.
  • Install and troubleshoot:
  • Microsoft 365 (Office 365)
  • Outlook
  • Excel
  • Word
  • PowerPoint
  • Teams
  • OneDrive
  • Adobe applications
  • Web browsers
  • Other business applications using knowledge articles.
  • Configure and troubleshoot email.
  • Perform device lifecycle management and asset tracking.
  • Meet contractual SLA targets.
  • Support conference rooms, including setup, troubleshooting, and readiness.

Requirements

  • Linux administration and troubleshooting
  • Windows 10/11 support
  • Bash scripting
  • Ansible
  • Omnissa Workspace ONE (or other MDM tools)
  • Microsoft 365 administration and troubleshooting
  • Hardware diagnostics and break-fix
  • Asset and lifecycle management
  • Conference room/AV support
  • Strong customer support and communication skills

Ideal Candidate Profile

  • 2-5+ years of IT desktop support experience.
  • Experience supporting both Linux and Windows environments.
  • Knowledge of endpoint management and device imaging.
  • Ability to troubleshoot both hardware and software issues independently.
  • Familiarity with automation, scripting, and AI-assisted workflows.
  • Excellent communication, documentation, and customer service skills.
  • Experience working within SLA-driven enterprise support environments.

This role combines Linux endpoint administration (including automation and scripting) with Windows desktop support, making it well-suited for an IT Support Engineer or Desktop Support Engineer who is comfortable working across multiple operating systems in an enterprise environment.

Benefits & conditions

3.73.7 out of 5 stars Minneapolis, MN 55432 $180 - $190 a day - Contract

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