Mitarbeiter IT Service Desk
Role details
Job location
Tech stack
Job description
- Anwendersupport: Du unterstützt unsere Anwender im First- und Second-Level-Support und bearbeitest Service-Desk-Anfragen über unser Ticketsystem.
- Störungsanalyse & Lösungsfindung: Du analysierst Anfragen selbstständig, findest passende Lösungen im direkten Kontakt mit den Anwendern und sorgst für eine schnelle Bearbeitung.
- Ticketsteuerung: Du leitest komplexere Vorgänge nach Vorqualifizierung an nachgelagerte Supporteinheiten weiter.
- Systembetrieb: Du führst technische Installationen durch, passt Systemkonfigurationen an und unterstützt den reibungslosen Betrieb der IT-Systeme.
- Administration & Weiterentwicklung: Du betreust, administrierst und entwickelst die eingesetzten IT-Systeme kontinuierlich weiter.
- Asset Management: Du pflegst und verwaltest die eingesetzten IT-Assets., * Urlaubs- und Weihnachtsgeld
- Bis zu 35 Tage Urlaub
- Gleitzeit
- Mobiles Arbeiten
- Weiterbildung und Entwicklung (AmaTrain)
- Kurze Entscheidungswege
- Persönliche Entwicklung
- Viele Gestaltungs-möglichkeiten
- E-Bike-Leasing mit BusinessBike
- Gesundheitsangebote wie z.B. Wellpass
- Betriebliche Altersvorsorge
- Betriebsarzt
- Bezuschusste Kantine
- Rabatte in diversen Online-Shops
- Kostenfreie Kinder-Ferienbetreuung, When during processing we disclose or transfer data to other persons or companies (processors or third parties) or allow access to the data in other ways for our contractual performance pursuant to Art. 6 Subsec. 1 lit. b GDPR, this occurs only on the basis of lawful consent (e.g., when a data transfer to a third party, e.g., a payment provider, is required), when you have granted consent, when a legal obligation provides for it or when based on our legitimate interests (e.g., when employing an agent, web hoster, etc.).
Data processing by a third party appointed under a so-called "Data Processing Agreement" is done on the basis of Art. 28 GDPR.
Transfer to Non-Member States
When we process data in a non-member state (i.e., one outside the European Union (EU) or the European Economic Area (EEA)) or when this occurs as part of the services by a third party or the disclosure or transfer of data to a third party, this takes place only when required for the performance of our (pre)contractual services, with your consent, due to a legal obligation or on the basis of our legitimate interests. Assuming statutory or contractual consent, we process data or have them processed in a non-member state only when the special preconditions of Art. 44 ff GDPR are met, i.e., only if the processing is performed in the presence of specific guaranties, like e.g., an officially acknowledged data protection level that corresponds to the EU level (e.g., the "Privacy Shield" in the USA) or by observing officially recognized contractual undertakings (so-called "standard contract clauses").
Rights of Data Subjects
Under Art. 15 GDPR, you have the right to demand a confirmation whether the data in question are being processed and request information on these data and on other information as well as a copy of these data.
Under Art. 16 GDPR, you have the right to demand the completion of data concerning you or the correction of incorrect data concerning you.
Under Art. 17 GDPR, you have the right to demand that the respective data are immediately erased or alternatively, as per Art. 18 GDPR, demand to limit the processing of these data.
Requirements
- IT-Affinität: Du hast Freude an IT-Themen und daran, anderen Anwendern kompetent zu helfen.
- Ausbildung: Abgeschlossene IT-Ausbildung oder ein vergleichbarer Abschluss.
- Sprachkenntnisse: Sehr gute Deutsch- und gute Englischkenntnisse.
- Technisches Know-how: Kenntnisse in MS Office, mobilen Endgeräten, Netzwerken sowie aktuellen Windows-Betriebssystemen.
- Persönlichkeit: Kommunikationsstärke, Lösungsorientierung sowie eine freundliche und serviceorientierte Arbeitsweise.
Benefits & conditions
Furthermore, under Art. 77 GDPR, you have the right to lodge a complaint with the competent supervisory authority.
Right of Revocation
Under Art. 7 Subsec. 3 GDPR, you have the right to revoke a consent previously granted with immediate effect. Revoking your consent does not affect the lawfulness of processing performed with your consent up to revocation. Please send your revocation to: amazon.dataschutz@amazone.de
Right to Object
Under Art. 21 GDPR, you may object to the future processing of your data at any time. An objection can be lodged in particular when the purpose of processing is direct mail. Please send your objection to:
amazon.dataschutz@amazone.de