Senior IT Technician

My client is seeking to employ a full-time, permanent Senior IT Technician. This is an exciting role within a growing international organisation who operate in more than 120 countries. There are real long-term career prospects and considerable training and development opportunities.

You'll join a team of six supporting Head Office in Harrogate as well as corporate offices in Bangkok and Nanjing as well as Distributors in the UK and Germany.

What you'll do:

• Maintain reliable & secure IT infrastructure, making recommendations for improvement.
• Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals.
• Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution and clear communication.
• Develop and maintain technical documentation, procedures, and records.
• Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working.
• Collaborate with colleagues and other departments to enhance operational efficiency.
• Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication.
• Working areas include:

• SAAS application development (Zoho One).
• Microsoft 365 Administration (maintaining and improving M365 tenant(s)), including Entra ID, Intune, Purview and compliance controls, plus core services.
• LAN/WAN network security & patch management.
• VM management (VMware/Proxmox).
• Cyber Security & Firewall management.
• AWS cloud administration.
• IT Incident response & DR.

• A minimum of 5+ years' experience in IT Infrastructure/Networking/Service Delivery or equivalent roles.

• IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent.

• Strong knowledge of ITIL.

• Full UK driving licence.

• Proven experience administering Microsoft 365 tenant(s), including user/device management, security baselines, Purview and compliance configuration, and continuous improvement of configuration and service health.

• Strong endpoint management skills (e.g., Intune policies, device onboarding, patching, software deployment and lifecycle management).

• Working knowledge of identity and security controls (e.g., MFA, Conditional Access, RBAC/least privilege) and supporting incident response activities.

• Experience working within a Service Desk/ticketing environment, managing workload to SLAs and owning incidents/requests through to resolution.

• Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing.

• Enthusiastic and passionate about helping others.

• Excellent problem-solving and decision-making abilities, with a focus on delivering results.

• Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users.

The successful candidate can expect to receive a highly competitive package including:

• Company quarterly performance bonus scheme
• Flexible dress code
• Private Health care
• Life assurance
• Permanent Health Insurance
• Defined Contribution Company Pension (Salary Sacrifice)
• Employee Assistance Programme
• Cycle to Work Scheme
• Free onsite parking (EV charging available)
• Birthday Gift