IT Field Service Engineer

We have an exciting opportunity for a proactive, customer-focused Field Service Engineer to join our team.

As a Field Service Engineer, you will be responsible for providing first-class service to our customers in the Midlands /Birmingham, with occasional responsibilities in other parts of the country on an ad hoc basis, and periodic travel to other parts of the country to provide coverage during holidays, etc, * Install, configure, support, and maintain the Vision RT product portfolio at customer sites.

• Conduct site surveys to verify installation requirements and ensure all activities are completed in accordance with Vision RT processes and quality standards.
• Deliver remote and on-site technical support, diagnosing and resolving software, hardware, and connectivity issues.
• Perform preventative maintenance, system upgrades, and product updates to ensure optimal system performance.
• Support customers with Windows-based system configuration, troubleshooting, and device management.
• Troubleshoot network connectivity issues and work with customer IT teams to resolve configuration and communication challenges.
• Maintain accurate service documentation, installation records, and technical reports.
• Build strong relationships with customers and provide a professional, responsive support experience.
• Travel throughout the assigned region to support installations, maintenance activities, and customer requests, with occasional travel to support other regions as required.
• Ability to mount wall monitors
• Ability to handle and carefully route communication cables over distances up to 50m
• Comfortable up & down ladders
• Can work alongside 3rd party in congested new building sites following safe working practices and use of PPE

• Strong working knowledge of Microsoft Windows operating systems, including:
• Windows configuration and system settings
• Device Manager and hardware management
• Disk and storage management
• BIOS/firmware configuration
• Windows services and security settings
• Event Viewer and system troubleshooting tools
• Experience diagnosing and resolving software, operating system, and hardware issues in a customer-facing environment.
• Good understanding of networking fundamentals, including:
• IP addressing and network configuration
• Common network protocols and ports
• Basic network security concepts
• Windows networking tools and command-line troubleshooting utilities
• Solid PC hardware knowledge, including:
• Component identification and replacement
• Peripheral device configuration and troubleshooting
• Hardware connectivity and performance considerations
• Experience delivering remote and on-site technical support.
• Strong problem-solving and fault-finding skills with a methodical approach to troubleshooting.
• Customer-focused with excellent communication and interpersonal skills.
• Comfortable working independently and managing priorities across multiple customer sites.
• Ability to interpret technical documentation and follow established installation and service procedures.
• Results-oriented with a proactive, "can-do" approach to customer satisfaction.

Desirable Skills & Experience

• Experience supporting Windows Server environments.
• Basic understanding of SQL databases and database connectivity.
• Familiarity with RAID concepts and storage technologies.
• Previous experience within healthcare technology, medical devices, radiotherapy, medical imaging, or a similarly regulated environment.
• Technical certifications such as CompTIA A+, Microsoft, or equivalent industry-recognised qualifications.

Pulled from the full job description

• Sick pay
• Gym membership
• Life insurance
• Private dental insurance
• Private medical insurance
• Cycle to work scheme, * Cycle to work scheme
• Gym membership
• Life insurance
• Private dental insurance
• Private medical insurance
• Sick pay

Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow. Vision RT's SGRT solutions are in 24 out of the 25 "Best Hospitals for Cancer," as tracked by US News & World Report. The company is recognized as one of Britain's fastest-growing private tech companies, as featured in the 2025 Sunday Times 100 Techlist. Vision RT is also a recipient of the 2026 King's Award for Enterprise, our fifth in 10 years. It is the UK's most prestigious accolade for business excellence.