Information Technology Support Specialist

POSITION DESCRIPTION:The position is a Technical Support position responsible for maintaining and supporting various technologies of all departments within the Town of Simsbury and affiliated entities. Duties include but are not limited to: desktop support of hardware and software; configuration and maintenance of network devices (wired and wireless) and their functionality within each department for optimum effectiveness; network routing and troubleshooting; website development and maintenance; and general office equipment support. Position receives direction from and reports to the IT Director, or other staff member as assigned. EXAMPLE OF DUTIES, * Supporting law enforcement and dispatch operations technology, including technology and communications in Police Department vehicles.

• Assembling, installing, configuring, inventorying, maintaining, diagnosing, and correcting encountered issues within the Town's IT infrastructure, desktops, laptops, etc.
• Prioritizing helpdesk requests and troubleshooting problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.
• Assisting with maintenance of cloud-based applications and their security protocols
• Adhering to applicable laws and guidelines pertaining to data privacy, storage and disclosure.
• Assisting in the instruction of Town staff in the use of standard business and administrative software, such as but not limited to email services, word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Maintaining clear and concise records of help desk/work order activities.
• Developing and maintaining the Town's web site, and its affiliates websites, such as design and content.
• Responds to emergency or on-call work needs as scheduled, which may include nights, weekends and holidays.
• Assisting with developing a flexible and anticipatory organization which will provide cost-effective and customer-friendly delivery of quality services to town departments. Assisting in developing and utilizing the potential of each employee to successfully find new technology methods to deliver both the short and long-term needs of Simsbury consistent with the Town's goals and objectives.

• Associate's degree (A.A.) or equivalent from an accredited two-year college or technical school in IT sciences or closely related field of expertise, with three years of information technology experience that includes desktop and network support; or equivalent combination of education and experience.

LICENSE OR CERTIFICATE:

• Valid Motor Vehicle Operator's License