IT Systems Engineer

• As a Senior IT Systems Engineer, you own corporate IT end-to-end - from Google Workspace and endpoint management to engineering enablement and cybersecurity partnership
• You'll be the technical authority on internal infrastructure, partnering with Engineering on security initiatives and ensuring our growing team has the tools and access they need to deliver
• Administer business productivity software (Google Workspace, Microsoft 365) including access, policy configuration, and license management
• Drive IT projects independently from scoping through delivery
• Manage endpoints via MDM ensuring adherence to device policy
• Gather information to chase an issue to resolution, even when unfamiliar. Leveraging and understanding logs, opening tickets with service providers, and keeping affected parties apprised
• Triage and resolve internal IT requests, balancing reactive work with proactive improvements
• Support the HQ technology stack including wireless networks, presentation equipment, conference rooms, phones, and printers
• Own engineering tooling provisioning and licensing (GitHub, SaaS access)
• Administer cloud IAM (AWS, GCP) for non-production access - provisioning, group management, access reviews
• Partner with Engineering on security initiatives - SOC 2 evidence collection, IAM access reviews, endpoint security posture
• Support VPN and internal tooling that engineering depends on
• Create and deliver documentation regarding best practices and configuration changes
• Work from our headquarters in El Segundo, CA

Skills & expertise Time management Communication skills Identity and Access Management (IAM) Problem-solving skills Microsoft 365, * Strong MacOS background and experience supporting Windows environments (physical and virtual endpoints)

• Experience with one or more IAM tools with a strong understanding of SSO, provisioning, as well as application and group management
• Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
• Strong time management, organizational, written and verbal skills
• Exceptional problem-solving abilities with demonstrated experience recommending the right solution to complex challenges
• 6+ years of technical support experience for SMBs, whether internal or as an external consultant (MSP)
• Experience troubleshooting networks (configuring routing, firewall rules & virtual private networks)
• Experience working with on-prem virtualization platforms (VMware ESXi, Proxmox, AHV, etc.)
• Experience working in one or more major cloud provider environments (AWS, Azure, GCP)
• Demonstrated experience working alongside security/compliance teams on SOC 2 or similar
• A wide knowledge of troubleshooting principles, best practices, and premier support skills
• Direct experience supporting a GSOC or SOC environment
• Low voltage & cabling experience
• Familiarity with FedRAMP, NIST 800-53, or similar government security frameworks
• Startup experience and/or early stage SaaS experience

• Work-Life Balance: Work from home 2 days a week, unlimited PTO for salaried employees (and yes, we actually encourage you to use it!), and paid company holidays
• Family Friendly: Flexible scheduling for family commitments - from recitals to doctor appointments, and optional pet insurance for your furry family members
• Health Benefits: Comprehensive medical, dental, and vision coverage for you and your dependents, along with mental health support and resources, optional HSA or FSA plans, and life and disability insurance
• Perks & More: 401(k), regular team events and celebrations, learning and development opportunities, and an employee referral program.