Senior Systems Engineer I

As a Senior Systems Engineer, you will design, build, and optimize enterprise endpoint services across device management, provisioning, security, and automation. You will play a key role in modernizing the device experience through zero-touch deployment, analytics-driven improvements, and responsible adoption of AI-assisted engineering capabilities. You will provide technical leadership, define engineering standards, and ensure solutions are scalable, supportable, and aligned with enterprise governance., * Provide technical leadership for endpoint engineering services across Windows and macOS platforms.

• Establish engineering standards, governance, and best practices aligned with enterprise objectives.

• Serve as the escalation point for complex technical issues, architecture decisions, and service design challenges.

• Design, implement, and optimize endpoint management solutions using Microsoft Intune, Jamf Pro, Entra ID, Microsoft Graph, and modern management technologies.

• Lead device lifecycle management, including Autopilot, zero-touch deployment, configuration standards, and policy management.

• Develop automation and integrations using PowerShell, Bash, APIs, and orchestration tools to improve service efficiency and consistency.

• Partner with architecture, security, and platform teams to ensure endpoint solutions are secure, scalable, compliant, and operationally effective.

• Drive continuous improvement through telemetry, analytics, proactive remediation, and performance monitoring.

• Maintain accountability for service quality, supportability, platform resilience, and lifecycle management.

• Contribute to governance, risk management, audit readiness, and change control processes.

• Collaborate with Security, Service Desk, ITSM, and engineering teams to implement and support endpoint solutions.

• Translate technical requirements into operational outcomes and drive cross-functional improvements.

• Provide technical mentorship, guidance, and knowledge sharing across the organization.

• Jamf 300 certification.
• 5+ years of experience in Endpoint Engineering, Systems Engineering, or a senior technical support role.
• Strong experience with Microsoft Intune, Jamf Pro, Entra ID, and enterprise device management.
• Expertise in Windows endpoint management, including Autopilot and device lifecycle management.
• Experience managing macOS devices in enterprise environments.
• Advanced scripting and automation skills using PowerShell, Bash, APIs, and Microsoft Graph.
• Strong understanding of endpoint security, conditional access, compliance policies, and identity management.
• Experience with telemetry, analytics tools (KQL preferred), and data-driven service improvement.
• Experience designing scalable, resilient, and supportable enterprise solutions.
• Familiarity with ITSM platforms such as ServiceNow.
• Integrate AI copilots to accelerate scripting, troubleshooting, and engineering efficiency
• Design agent-assisted workflows for diagnostics, remediation, and support operations
• Establish human-in-the-loop controls for AI-driven actions impacting users or compliance
• Convert repeatable tasks into governed, scalable automation workflows
• Evaluate emerging AI agent capabilities for EUC use cases and determine where they fit within service boundaries, approval models, and audit requirements.
• Ensure AI processes are explainable, measurable, and aligned to risk and governance standards

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice